Passengers Injured Aboard Royal Caribbean's Oasis of the Seas

A reader of Cruise Law News sent us photographs of the Oasis of the Seas arriving in port in Cozumel.

Two ambulances arrived next to the Oasis of the Seas at the dock in Cozumel and took injured passengers away to the hospital. 

The photos show the ambulance lights next to the Oasis of the Seas. There is some indication that passengers may have been injured due to rough weather associated with Tropical Storm Karen.

You can see a set of photo on our Facebook page.

Oasis of the Seas - Cozumel
 

 

Royal Caribbean Cruise Passengers Killed During Dune Buggy Excursion in Mexico

A number of newspapers including the Orlando Sentinel are reporting on the death of a young couple who cruised to Cozumel and died during a dune buggy accident last Saturday.  

Jim Melillo and Susan Borges sailed from Fort Lauderdale to Mexico aboard Royal Caribbean's Liberty of the Seas and signed up for a dune buggy excursion with a number of their friends. They were killed when the dune buggy in which they were riding (driven by another cruise passenger) apparently lost control and struck a metal guardrail. 

The Orlando Sentinel quotes the group members commenting that the dune buggies had poor safety conditions and many of the buggies did not even have seat belts. A Mexican newspaper identifies the dune buggy rental company as "Paraíso" car rental. The dune buggy excursion was not sold through the cruise line.

Even if the excursion were sponsored by Royal Caribbean, there is case law indicating that the cruise line may not be liable in a case like this. In John Morrell & Co. v. Royal Caribbean Cruises, Ltd., 534 F. Supp. 2d 1345, 2008 AMC 936 (S.D. Fla. 2008), a company paid for twelve of its employees to go on a cruise on a Royal Caribbean cruise ship. When the ship was in Cozumel, Mexico, several employees went on a dune buggy expedition that Royal Caribbean made available, but was owned and operated by a Cozumel company. A dune buggy was involved in an accident which caused it to swerve and flip, causing serious injuries to one of the employees resulting in $170,000 in medical benefits and disability benefits.

The court found that Royal Caribbean was not liable for the accident. The cruise ship did not supervise the operation and had no duty to warn passengers of possible dangers in such a trip, as the dangers are obvious the court held. 

 

The couples's family and friends set up a facebook tribute page and a website, Jim and Susan Fund, where you can donate in their memory.  

Royal Caribbean Smears Crime Victim & Gets Cozumel Rape Lawsuit Thrown Out Before Trial

A trial scheduled this month involving a Royal Caribbean cruise passenger who alleges she was gang-raped while ashore in Cozumel was averted when the federal court judge granted a motion filed by the cruise line to end the case.

The order granting Royal Caribbean's motion was posted on line by Leagle yesterday and can be read here

The case involved a young woman from Royal Caribbean's Oasis of the Seas who was shopping in an area recommended by the cruise line. Royal Caribbean derives many millions of dollars in income when cruise passengers shop Oasis of the Seas - Cozumel Mexicoat the cruise-line-recommended stores.   

The passenger left the ship and went to a shopping areas which Royal Caribbean recommends. After walking a few blocks down the main strip to a store called "Viva Mexico," the passenger turned around and subsequently encountered a man selling jewelry from a cart. The cruise line literature does not mention shopping cart vendors.  

The man with the jewelry cart told her that he had other jewelry in his store and led her to a store not identified on the cruise line map but under the same roof of other cruise-advertised stores. The man then pushed her down a hallway and into a restroom where he forced her to perform oral sex on him. Four additional Mexican men then raped her orally and vaginally.

The victim hired lawyers here in Miami who sued Royal Caribbean for failing to warn her of the danger of sexual assault in Cozumel and recommending a shopping area where she was raped.

Royal Caribbean moved to end the case arguing that it had no duty to warn of dangers ashore off of the cruise ship - an argument the court quickly rejected.

The cruise line then argued that it had taken millions of passengers to the port of Cozumel but it was unaware of instances of sexual assault or violent crime specifically involving Royal Caribbean passengers or crew members in the shopping area depicted on the map or in Cozumel.

The court held that the case could not proceed without such evidence.  The ruling is rather strange because there was no showing by the cruise line that it was unaware of rapes and violence against women other than passengers and crew in the shopping area and in Cozumel in general. When the victim's lawyer served subpoenas on the other major cruise lines (Carnival, NCL, etc.) to obtain evidence of how many other cruise line passengers and crew were crimes victims in Cozumel, all of the cruise lines objected.     

The court also essentially ignored affidavits submitted by the victim's lawyers that there were other violent assaults in the area and crew members are aware of the dangers ashore in Cozumel and tell their supervisors, but the cruise line keeps the passengers in the dark.

The court also gave little weight to evidence submitted that to monitor security risks in places to which Royal Caribbean directs its passengers to in Cozumel, Royal Caribbean relies on United States State Department travel warnings, reports from its passengers and crew, the local police, and its port agent.

Just last week in a case involving a Royal Caribbean passenger who alleges she was raped at Senor Frog's in Cozumel, the local press reported that there were 7 cases of rape in the preceding six months.  If Royal Caribbean claims that it didn't know of rapes in Cozumel, the cruise line is not doing a good job of staying informed of the crime in this Mexican port where it takes its guests and encourages them to shop ashore.

In addition, two travel warnings issued by the State Department were in existence at the time of the gang rape, which refer to Cozumel, rape, and sexual assault as a "serious problem" in resort areas. 

The disturbing thing about the case is that Royal Caribbean went to great lengths to argue that before the rape, the young woman allegedly attempted to purchase "illegal drugs" while she was ashore shopping.  Legally, it is irrelevant to the cruise line's duty to warn whether the passenger was previously trying to buy pot or some other "drug." No woman deserves to be raped - regardless of whether they are looking to smoke reefer, drink a pitcher of margaritas, or buy some over-priced jewelry in Cozumel.

Unfortunately this is one of the tactics cruise lines use to destroy the credibility of women raped on cruise ships and in ports of call.    

This is a case certain to go on appeal, and may be reversed by the appellate court. 

 

Photo credit:  Fotki / Mark Chatfield

Royal Caribbean Passenger Reports Rape at Senor Frog's in Cozumel

A newspaper in Mexico and cruise expert Professor Ross Klein report that a young woman from Royal Caribbean's Freedom of the Seas cruise ship was apparently drugged and sexually assaulted by employees of Senor Frog's in Cozumel, Mexico last Friday, August 10, 2012.

The article states that the woman (reportedly around 19-20 years of age) was cruising on a Royal Caribbean cruise ship which called on Cozumel. Her family went on a tour and ended up at Senor Frog's which is a popular bar frequented by cruise passengers and other tourists. The newspaper explains that the young woman and other family members drank and she danced with one of the employees who worked Senor Frogs Cozumelwith several other men as disc jockeys (DJ's).  

The young woman ended up being invited into the DJ's "cabin," an enclosed area of the restaurant from where music is played. The DJ's gave her a drink and she thereafter lost track of things but just remembers vague images of the four men attacking her and trying to fight them off. 

The circumstances were particularly brutal with reports that other employees went into the booth to watch, and some men were beating the victim.  

She was taken back to the cruise ship and experienced pain and burning in her genital area and had bruises on her body.  Her family decided to leave the cruise and stay on the island to report the incident to the Mexican police. 

Another newspaper reports that the four Senor Frog employees were taken to a local magistrate who promptly released them. We are not referring to this newspaper because it mentions the victim's name. The newspaper also indicates that police records indicate that from January to June 2012 there were seven complaints of rape.  It is less than clear whether the article refers to the bar or Cozumel.  Women raped in Mexico rarely obtain justice.

This is not the first report of rape of a cruise passenger in Cozumel or the first rape of a Royal Caribbean passenger who went to a Senor Frog's during a cruise.

In June, we mentioned a lawsuit filed against Royal Caribbean arising out of a gang rape of a young woman in Cozumel from the Royal Caribbean Oasis of the Seas.  The cruise line provided the passenger with a map of the shopping locations recommended by Royal Caribbean. A gang of men brutally raped the young woman while she visited one of the recommended stores.

Royal Caribbean does not warn cruise passengers of the danger of being sexually assaulted or violently attacked in Cozumel.  Cozumel is one of the few ports capable of accommodating the Genesis project ships like the Allure and the Oasis and it is my opinion that the cruise line doesn't want to scare anyone off from traveling to this Mexican port.

Last year a young woman from Poland, working aboard the Royal Caribbean Allure of the Seas, was murdered while ashore in Cozumel.  

Royal Caribbean knows that bars ashore in ports of call present dangers of date rape drugs and sexual assault. 

Last year a Royal Caribbean passenger was raped and severely beaten after drinking at a Senor Frog's in Nassau.

Royal Caribbean Freedom of the Seas Cruise Ship - Sexual AssaultCruise lines have an obligation to warn of dangers ashore in the ports of call that they sail to and where there guests are reasonably likely to frequent such as local bars near the cruise ships.  

Royal Caribbean in particular, acknowledges that it has a duty to inform cruise passengers of dangers like this. The cruise industry publication 'World Cruise Industry Review" interviewed the head of "Global Security" at Royal Caribbean, Gary Bald, about the cruise line's obligation to warn cruise passengers of dangers in ports of call.  In an article entitled "Safe Harbor," Mr. Bald stated that as far as looking for dangers to passengers in ports of call, "I’m locked in and tuned in around the clock, 24/7.”   

The article states that "Bald is happy to share security information with both the crew and the passengers. “All guests are my responsibility,” he says, “and I don’t want some more prepared than others.” 

It will be interesting to see whether Mr. Bald and his cruise line warned this latest victim and her family about the prior rapes and attacks in Cozumel and other Royal Caribbean ports of call.  

 

Photo credit: Top: Senor Frog's - Julián Miranda/SIPSE; bottom - Wikipedia / Andres Manuel Rodriguez

Passenger Missing From Carnival Conquest Cruise Ship

A local television station in Galveston, Texas is reporting that a 39 year old passenger is missing after going overboard from the Carnival Conquest after the cruise ship left Cozumel, Mexico. 

Carnival Conquest Cruise Ship - Overboard Passenger The incident occurred Friday evening.

ABC affiliate Channel 13 Eyewitness News' article states that  "according to a statement from Carnival Conquest, a 39-year-old male was seen jumping overboard around 6:30pm Friday while the ship was in the Gulf of Mexico, shortly after departing Cozumel."

This statement likely indicates that other passengers observed the passenger go overboard and/or ship personnel observed him jump overboard.

The article indicates that the cruise ship returned to the location where the passenger was seen going overboard in order to conduct search and rescue operations.  

Mexican vessels apparently were also in the search efforts.

The Carnival Conquest is returning to Galveston today.

This cruise ship has had passengers go overboard in the past.  In October 2006, a 48 year old woman apparently committed suicide by jumping from an upper deck.  You can read about that incident here.  Cruise expert Professor Ross Klein's website mentions another incident in November 2006 when a 42 year old passenger fell/jumped from his cabin and was not found. 

Professor Klein's website lists 167 incidents (not including this one) where passengers and crew have gone overboard from cruise ships in the last 10 years.  

Were you on the cruise?  Do you have information, or photos or video of the rescue attempts, to share?  Please leave a comment below.  

September 24, 2011 Update:

The passenger has been identified as Clint Wayne Markham of Forney, Texas.

The Carnival cruise ship captain, Antonio Sammartano, sent a letter to the passengers stating:

“We’re sorry to say that at this time, the missing guest has not been located. However, the Mexican navy remains on site and continues with the search.  We continue to provide support to his family and friends during this difficult time.  We ask that you please continue to join us in keeping them in your thoughts and prayers."

A Fox News station in Dallas has accounts from friends and family of Mr. Markham that he was a fine son, father and husband and that he would not have voluntarily gone overboard.  He apparently sailed on cruises every year to celebrate his birthday.  He would have been 40 years old today.   

 

Photo credit:

Wikipedia/Wikimedia Klobetime

Rush to Judgment: Did Pressure from Royal Caribbean Cause Mexican Police to Arrest an Innocent Man?

Earlier this week, we reported that the case against the Mexican man charged with killing Royal Caribbean crew member, Monika Markiewicz, was falling apart.  A key prosecution witness testified at a hearing that police pressured him into making a false statement implicating Nelson Pérez Torres as the murderer.

Nelson Pérez TorresIn our article Is Alleged Murderer of Royal Caribbean Musician Innocent? we pointed out that the Mexican police have now been accused of strong arm tactics against both the alleged killer and the star prosecution witness.

A newspaper in Mexico is reporting today that after Ms. Markiewicz's death, an official from Royal Caribbean traveled to Mexico and placed pressure on Mexico officials to quickly solve the crime.

SIPSE.com states that case gained special importance because it involved a crew member from the Allure of the Seas cruise ship, operated by Royal Caribbean.  The newspaper reports that Michael Ronan, vice president of Royal Caribbean, traveled to Cozumel and met with tourism authorities and the police to discuss the details of the case.

"The pressure increased when he made statements that cruises to the island could be suspended if the case was not resolved."  (translation)

This crime occurred at a time when some cruises lines were suspending cruises to Mexico due to the perception that it is unsafe to disembark in Mexican ports due to violent crime. 

Mexican police arrested Mr. Torres within a week of the death of Ms. Markiewicz.  Newspapers in Mexico published stories that Mr. Torres was railroaded into a confession.  His friends and family members even picketed at the pier with signs saying Mr. Torres is innocent. 

On the same day as the arrest, Royal Caribbean issued a press release stating that its "Global Adam Goldstein - Royal Caribbean Security Department fully supported and assisted Mexican officials in their investigation of this isolated and uncharacteristic crime for Cozumel."

Cruise line President Adam Goldstein was quoted saying:  

"We thank the Mexican authorities for their commitment to quickly solving the murder of our crew member . . ."

"Quick" justice is often no justice at all. 

It will be unjust to both the Torres and Markiewicz families if the wrong man is convicted.  
 

 

Photo credit:

Top: SIPSE.com 

Alleged Killer of Royal Caribbean Crew Member in Mexico Arrested - Family Maintains Son is Innocent

Nelson Perez Torres - Murder - Monika MarkiewiczNelson Perez Torres, age 24, reportedly confessed to striking Royal Caribbean crew member Monika Markiewicz in the head with a rock and then throwing her into the ocean, according to the chief prosecutor of the Mexican state of Quintana Roo where Cozumel is located.

As we reported in a prior article, Ms. Monika Markiewicz, a 32-year-old Polish musician who worked aboard Royal Caribbean's Allure of the Seas cruise ship was found last Saturday in the waters off the southern part of Cozumel.  Her employer, Royal Caribbean Cruises, indicated that she was a victim of foul play.  

This morning, Royal Caribbean took the unusual step of issuing a statement via PR Newswire, claiming that the killer and Ms. Markiewicz were "casually acquainted for several months."  The cruise line also made a point of characterizing the crime as "isolated and uncharacteristic" for Cozumel."  Royal Caribbean also congratulated its security department for assisting in the investigation which led to the arrest of the alleged killer.

Meanwhile, a newspaper in Mexico Por Esto is reporting that the parents of Mr. Torres are complaining that their son had been falsely accused of the crime and allegedly intimidated into a confession.  Nelson Perez Torres - Murder - Monika MarkiewiczThey claim that he had never been in trouble before and he had worked at a bar near the cruise pier for the past eight years.  They claim that because they are a humble family of little means, their son was railroaded into a confession.  Friends and family members picketed at the pier with signs saying Mr. Torres is innocent.   

There are several Mexican newspapers indicating that Mr. Torres gave different statements to the police, initially stating that he did not know Ms. Markiewicz and had never seen her, or that they had walked together to a location and he left after she resisted his advances, or that she had slipped and then he hit her with a rock to end her suffering.   

 

Photo credits:    Por Esto newspaper

Another Royal Caribbean Death In Cozumel

The AP is reporting that a second person has died after arriving in Cozumel on Royal Caribbean's Allure of the Seas cruise ship last Friday, February 4, 2011.  We previously reported on the death of Royal Caribbean crew member, Monika Markiewicz, whose body was recovered Saturday from the sea off of Cozumel and is believed to be the victim of foul play.

The AP reports that a 24-year-old American tourist died Monday in a Cancun hospital from internal bleeding "after ingesting a safety pin that punctured her organs."

Samantha Page (Paige) ThomasThe state prosecutor in Quintana Roo, where both Cancun and Cozumel are located, apparently released two different names for the woman neither of which were released by the AP.  The prosecutor also released information regarding the dead woman's medical history and autopsy findings.  A patient apparently has no medical privacy rights in Mexico.

The passenger's death is apparently completely unrelated to the death of crew member Ms. Markiewicz.

We have reported on six deaths of Royal Caribbean passengers and crew members in the last 10 days.

February 9, 2011 Update:  The Latin America Herald Tribune identifies the cruise passenger as Ms. Samantha Page Thomas (this article confuses the name of the cruise passenger and crew member).  A newspaper in Mexico also identifies the passenger and contains a strange explanation of events.  A press conference of the Mexican prosecutor is available on line.  Warning, the video contains graphic post mortem images of Ms. Paige as well as a photograph of Ms. Markiewicz  face down in the water when she was found.

Mexico, Cruise Ships & Crime Against Women

Thirteen years ago I represented a young woman from St. Augustine, Florida.  She was employed as a cook on a private yacht owned by a multi-millionaire tycoon.  She went ashore to Cabo San Lucas with a group of fellow crew members.  They ended up leaving her in a nightclub and returned to the yacht.  When she tried to walk back to the marina late that evening, four Mexican men abducted her in their car.  They  drove her outside of the city to a remote area.  They then raped her and burnt her naked body with cigarettes.  When the men passed out after drinking tequila and smoking weed, she ran to a highway, flagged down a car, and escaped from her hell in the Mexican desert. 

Her maritime employer, asshole as he was, not only refused to provide her with medical treatment but fired her from her job.  He blamed her for staying out late and drinking at the club.  The kindest thing I can say about the local police in Mexico is that they were indifferent to the young woman's plight.  

When I traveled to Cabo San Lucas, I found the surroundings hostile.  The area surrounding the marina and cruise port seemed menacing.  I have lived outside of the U.S., including in North Africa, but Mexico seemed utterly lawless to me.  The police authorities seemed no different than the banditos.    

My client's situation ended up in litigation based on the yacht owner's failure to warn her of the dangers ashore in Mexico and his refusal to provide her with medical treatment after she was victimized.  After a long protracted battle, she obtained a settlement and tried to move on with her life. 

Her ordeal has always haunted me. 

Cozumel Mexico - Crime - Cruise Ships Ever since then, I have been hyper-sensitive to the vulnerability of women employed on ships sailing around the world. I am apprehensive of the dangers which  await young women as they unsuspectingly walk down the gangplanks into the tropical ports of call which seem so appealing but - in truth - are so, so dangerous.

The recent story about the Royal Caribbean crew member, Monika Markiewicz, from the Allure of the Seas, who disembarked her cruise ship in Cozumel and never returned, brings me back to my client's tortuous ordeal over a decade ago.

There is no indication that Ms. Markiewicz was sexually assaulted, but her employer has publicly stated that she was a "victim of a violent crime while ashore in a remote area in Cozumel."  Did the cruise line warn her and other crew members of dangers ashore in Mexico?   What did the cruise line do once they realized that she did not return to the cruise ship last Friday afternoon?  Did they abandon her as my client was abandoned 13 years ago?  Did they notify the young woman's family in Poland when the cruise ship set sail and left her in Mexico?  Did they contact the Polish Embassy or Consulate?  While heading back to Miami, did the cruise line call the emergency contact telephone numbers which all crew members provide when they join Royal Caribbean?

Is Royal Caribbean going to do anything now?  Its PR spokesperson stated yesterday that the cruise line has no intention of suspending its trips to Cozumel.  Full steam ahead, they say.  When the disastrous earthquake struck Haiti and killed 100,000 people a year ago, Royal Caribbean said that sailing back into the Haitian destination of Labadee was a "no brainer."  So the loss of one of its crew members due to a violent crime in Cozumel is not going to slow it down one bit.  

Royal Caribbean is directing all inquiries regarding the crime to the Mexican police authorities.  But the police have a reputation for incompetence at best and corruption at worst.  I have never heard of anyone in Mexico being tried or convicted of a crime against a tourist or a ship employee on shore leave.  There are several web sites discussing the reluctance of Mexican police to get involved in investigations in cases like this, such as Mexican Vacation Awareness.  And some of the local police in Mexico have even been accused of participating in crimes against tourists.

Many naysayers reading this blog will say "it could happen anywhere."  Others will say "what is a cruise line to do?"  Well we know what Royal Caribbean is doing - sailing to Mexico as if nothing happened.  And pretending the Mexican police will solve a crime against a young woman from Poland victimized in a remote location in a dangerous country. 

Royal Caribbean Crew Member Murdered in Mexico

Numerous news sources are reporting that the body of crew member from Royal Caribbean's Allure of the Seas was recovered from the ocean near Cozumel. 

Allure of the Sea - Cruise Ship - Crew DeathPolish national Ms. Monika Markiewicz, age 32, was employed by Royal Caribbean as a musician.  She disembarked from the Allure on Friday and did not return to the cruise ship.  The cruise ship then left Cozumel and sailed back to Miami.   

Her body was recovered on Saturday.   

An autopsy determined the cause of Ms. Markiewicz's death was "drowning" but noted that she suffered a blow to the head.  According to the Canadian Press, Royal Caribbean spokesman Cynthia Martinez said the information the company had received indicated "she was the victim of a violent crime, and did not drown accidentally."  "Tragically, we recently became aware that the crew member was a victim of a violent crime while ashore in a remote area in Cozumel," the statement said.

Royal Caribbean has had many deaths in the last two months.  Last week, a crew member was killed and the safety officer injured during a fire drill aboard the Allure's sister ship Oasis of the Seas.  A passenger's husband filed suit over his wife's death on the Brilliance of the Seas.  Three Monika Markiewicz - Cozumel Mexicoweeks ago, a passenger fell to his death from the Liberty of the Seas.  Two months ago a young cook was found dead on the Oasis of the Seas.  

This most recent death comes at a time when some cruise ships have pulled out of some of the ports in Mexico, citing concerns with crime.

Are you a crew member aboard the Allure?  If you have information about this incident, please leave a comment below. 

February 8, 2011 UpdateMexico, Cruise Ships & Crime Against Women

February 9, 2011 Update:  There are a number of articles which are confusing the names of the Royal Caribbean crew member, Ms. Markiewitz, with a cruise line passenger who also died in Mexico after leaving the cruise ship last Friday.  The Latin America Herald Tribune identifies the cruise passenger as Ms. Samantha Page Thomas.  This newspaper also indicates that Monika Markiewicz was also known as "Monica Warshal." 

February 10, 2011 Update:  A newspaper in Mexico also identifies the passenger and contains a strange explanation of events.  A press conference of the Mexican prosecutor is available on line.  Warning, the video contains graphic post mortem images of Ms. Thomas as well as a photograph of Ms. Markiewicz  face down in the water when she was found.  The prosecutor is quoted as saying that they were also reviewing the cruise ship's surveillance camera imges to see who the crew member was seen leaving the ship with or whether she may have gone overboard. 

A Mexican man was arrested today in Ms. Markiewitcz's death. Nelson Perez Torres, 24, who worked in a restuarant in Cozumel, reportedly confessed to hitting Monika Markiewicz in the head with a rock and then throwing her into the ocean.

Read our updated article:  Alleged Killer of Royal Caribbean Crew Member in Mexico Arrested - Family Maintains Son is Innocent

Resources:

Mexican Vacation Awareness

 

Photo credits:  

Top - Runekrem Flickr page

Bottom - AP Photo/Angel Castellanos

 

Carnival Passenger Dies During Paragliding Accident in Cozumel

A number of newspapers are reporting that a Carnival cruise passenger from Philadelphia died while paragliding during a stop in Cozumel.

Joseph Job (Sajan) - Carnival Cruise - Paragliding The South Asian Mail reports that Mr. Joseph Job (Sajan), age 40, was paragliding with friends in Mexico when his harness broke and he fell into the sea. 

Mr. Job was a native of Thrissur, Kerala and became a U.S. citizen.

The Web Malayalee newspaper indicates that Mr. Job is survived by his wife and daughters. 

Every year many cruise passengers are killed or seriously injured during excursions in ports of call.  We have seen many accidents involving parasailing, zip-lining, snorkeling, diving, and renting jet skis in Mexican and Caribbean ports of call.  Compounding the issue is the generally inferior medical and rescue services in these ports. 

It is unknown whether the paragliding excursion was advertised and sold by Carnival.  

Update: February 12, 2010:

Cruise Critic contains a comment by a reader that the passenger was from the Carnival Imagination cruise ship.  The reader was apparently the first one to notify the family and Carnival:  

"Incident happened at around 5:00 and Carnival reacted at 7:30 PM. We informed on the emergency number given on Carnival Capers. Carnival Imagination security team acknowledge that there local agent (emergency no. on Capers is of this agent) goofed up in Cozumel." 

 

Credit:

Photograph of Mr. Joseph Job (Sajan)               South Asian Mail

Royal Caribbean and Carnival Cruise Ships Collide in Cozumel

In a prior article, I discussed how cruise lines can report on breaking news by using social media applications like Twitter and Twitpic and manage their reputations in the process.

Twitter was the first to report the collision between Carnival and Royal Caribbean's cruise ships at port in Cozumel. Neither Carnival nor Royal Caribbean used their Twitter pages.

Instead, Carnival employee @Dan85Poindexter was the first person to tweet that Carnival's Legend collided with Royal Caribbean's Enchantment of the Seas in Cozumel after the Legend's mooring lines were released.

Apparently, strong winds pushed Carnival's Legend into the Enchantment, causing relatively minor damage.  Some have characterized the incident as the two cruise ships "trading paint."

Another person on Twitter @enchantedtravel reported on Twitter: "RCCL damage not severe, no tears in hull, and have left for Belize City. Unsure re Legend." She then posted three photos of the collision: http://twitpic.com/jsnyw  http://twitpic.com/jso07 http://twitpic.com/jso18

In addition to the tweeting passengers, a resourceful passenger uploaded his video of the Carnival - Royal Caribbean collision to YouTube.  One of the passengers on the video is heard criticizing the Captain of the Carnival cruise ship: "you have the whole f - - - ing ocean to park on!"

It should be obvious to anyone with a computer that breaking news will no longer be covered first by newspapers or the conventional media, but by citizen journalists, iPhone photographers and YouTube videographers.

 

 

Its nice to see the Twitpics and YouTube videos for yourself rather than having to rely on cruise line press statements and the usual spin.

 

Photo credit: @enchantedtravel

Video credit: hedojake (via YouTube)