Emergency Liferaft Deployed on Drunken Celebrity Solstice Cruise to Nowhere

This morning I received messages from readers of Cruise Law News indicating that a passenger deployed a liferaft from a canister during a three night "cruise to nowhere" sailing from Australia. One person on the ship said:

"I have just returned from a 3 night cruise on the celebrity Solstice out of Sydney, Australia. On the 2nd night we saw one of the inflatable life boats had been deployed and the ship had to actually turn around and go back to retrieve it. We were told by several people that it was actually a passenger that threw the capsule overboard."

Other passengers mentioned that the cruise was a real booze fest during which someone apparently thought that Celebrity Solsticeactivating the liferaft was a good college-type-of-prank to perform.

I received a photo from another passenger, apparently posted on Facebook, but I don't have a name for attribution. 

Activating a liferaft canister like this can be written off as a hair-brain shenanigan, but it is alarming to me. No one should have access to the canisters nor should they be able to deploy one. A terrorist or someone wanting to cause harm to the vessel's operations could easily deploy a dozen of them if they are so easily accessible & deployable and there are no security precautions in place.

It reminds me of a situation several years ago when a drunken passenger entered a "restrictive" area and dropped the ship's anchor on a Holland American Line cruise ship. You can read about that combination of drunken passenger conduct and ship security lapse here: Drunk Passenger Drops Cruise Ship Anchor.  

October 27 2014 Update: We received a comment from the IP address of Royal Caribbean (see below) stating that "Nobody deployed the raft . . . the raft fell in the water as the strap failed . . . we did check the CCTV cameras on Deck and we also have the video already . . ."

So what happened?  Did the canister deploy by accident? Seems like this should have been disclosed on the ship. Anyone have additional info?

 

Have a thought? Please leave a comment below or join the discussion on our Facebook page.

Photo Credit:  Facebook

"Seasick Princess" Redux: Princess Cancels Another Cruise on the Sea Princess

The newspapers in Australia are blasting Princess Cruises for canceling another cruise on the Sea Princess, again at the last minute, leaving thousands of passengers stranded.

We previously reported on the cancellation of the September 14th sailing because the cruise ship went into dry dock to try and perform repairs to the ship engines after the Sea Princess had missed ports in Broome and Bali because of what Princess nebulously called a "technical problem" which reduced the ship's speed. 

The ship has been wracked the week before with norovirus during a cruise from Fremantle to Sea PrincessSingapore, causing as many as 400 people became to be ill.

Last Friday, Princess told passengers that the Sea Princess will not depart Brisbane as planned but the ship would leave from Sydney, and Auckland will not be included in New Zealand trip.

Princess has known for months that there have been problems with the engines on the cruise ship but has put off placing the ship in dry dock. This has caused great uncertainty with the passengers and, ultimately, ruined their vacations.

The cruise line promised a refund of their cruise fare, air costs, taxes, fees and port expenses, and a future cruise credit equal to the cruise fare paid for this voyage.  

Have a thought? Please leave a comment below or join the discussion on our Facebook page.

 

Photo Credit: Wikipedia / Bahnfrend Creative Commons 3.0

Celebrity Cruises Kicks Elderly Couple Off Millennium Cruise Ship

A Cruise Law News reader from Australia alerted me of a newspaper article published on Thursday discussing how Miami-based Celebrity sent an elderly couple packing from the Millennium cruise ship a month ago. 

The Cairns Post reports on the disturbing story of Celebrity kicking 78 year old cruise passenger Adry Arnold and her husband off the cruise ship while it was docked at Yorkeys Knob, Queensland, Australia. 

The Arnolds were enjoying their vacation cruise. Mr. Arnold went to visit nearby Cairns. While alone on the ship, Ms. Arnold apparently had difficulty locating her her cabin. She became upset and began to Celebrity Millinnium Cruise Shipcry.  

The newspaper states that when Mr. Arnold returned to the cruise ship, he was not allowed back on the ship. Celebrity allegedly told them that their cruise was over "because the doctor did not think they were the kind of people who should be on the cruise ... if she was left alone." The article suggests that Ms. Arnold may have had dementia and that's why Celebrity sent them involuntarily from the ship.

The Arnolds are pensioners and paid over $12,000 for the cruise. 

The couple's nephew told the newspaper "this is a disgusting way to treat anybody, let alone an elderly couple, without even trying to resolve the issue at hand."

The Celebrity passenger ticket drafted by the cruise line's defense lawyers states that the cruise line can disembark passengers for any reason. However, from a public relations point of view, I would think that the couple should have been provided with a full refund rather than left behind at a port with no transportation back home.

Celebrity said that it would provide a "pro-rata refund" for the remaining nine days of their sailing. But as of the time of the newspaper article, Celebrity had not issued the refund.

A mean corporation versus a nice, elderly couple? Should the husband have stayed with his wife? Should the cruise line have treated the retirees nicer including getting them safely home?

Have a thought? Please leave a comment below, or join the discussion on our Facebook page.

December 7 2013 Update: The popular cruise on line community Cruise Critic has comments about the story on its board under the topic "Bad Publicity for Celebrity."  As usual, the Cruise Critic cruise line supporters defend Celebrity's callous conduct and blame the passengers.  Cruise Critic is best known for being exposed as a paid cruise line cheerleader shilling for Royal Caribbean on its reviews and message boards.

December 9 2013 Update:  Watch the video below: 

 

 

Photo Credit: Millinnium cruise ship - Wikipedia / Captain Tucker

"Technical Issues" Delay Sun Princess' Departure from Sydney

A reader of our Facebook page "Cruise Law News" informs us that the Sun Princess was delayed ten (10) hours departing Sydney last tonight.

The cruise ship's captain, Andrew Froude, issued a letter which was distributed to passengers informing them that the ship was experiencing technical issues which have prevent our ability to operate at full speed."

Passenger were informed that the cruise ship would be missing the Bay of Islands.

You can see a copy of the captain's letter below.

If you have additional information regarding what is happening on the Sun Princess, please leave a comment below or join the discussion on our Facebook page

Sun Princess Cruise Ship

Two Passengers Overboard From Carnival Spirit Cruise Ship

Carnival Spirit Cruise ShipNewspapers in Australia are reporting that two passengers disappeared from a Carnival cruise ship. A 26-year-old woman and a 30-year-old man were unaccounted for when the cruise ship docked in Sydney Harbor today. 

The couple were last seen on deck last night, but failed to disembark when the Carnival Spirit cruise ship docked in Australia.

A Carnival spokesman said that crew members had become concerned only at 9:15 AM after it was discovered during disembarkation process that the passengers were missing.

Cruise ships are required by law to have technologies in place to detect when passengers go overboard. CCTV and motion detection technologies exist today but the majority of cruise lines refuse to implement the systems.

Cruise expert Professor Ross Klein has listed almost 200 people who have gone overboard from cruise ships since 2000.

Do you have information about what happened?  Please leave a message below.  

May 9 2013 Update:  New sources in Australia report that Kristen Schroder, 27, and Paul Rossington, 30, were last seen on the Carnival Spirit on Wednesday as it was sailing off the coast of Australia. CCTV appears to show them going overboard around 8:50 pm, according to a statement from the local New South Wales Police Force.

Read article from Australia: Cruise Industry Urged to Report Missing People Earlier

Here's the PR statement which Carnival issued today:

"We have naturally been concerned since we became aware that two passengers were missing from Carnival Spirit and our thoughts are clearly with their families at this difficult time. We are working closely with New South Wales Police and assisting them in their inquiries.

At approximately 9:15am today Australia time during the debarkation process for Carnival Spirit at the conclusion of a 10-night cruise in Sydney, it became apparent that two guests, a 26-year-old woman and a 30-year-old man, were unaccounted for. The guests in question were travelling with family and friends and initial reports indicate that the couple was last seen onboard the vessel last night. As part of our standard protocol, a full ship search was conducted as well as examination of closed circuit video. There is indication from the shipboard video of what transpired. There is no evidence of foul play. However, out of respect for the families, we are not going to publicly disclose the details of what occurred at this time."

May 10 2013 Update: How Love Turned Tragic on the High Seas

May 11, 2013 Update: "The footage shows Ms Schroder climbing over the railing and standing on the other side of it as she faced towards the sea. Police did not reveal how long she was standing there and were unable to determine if she intended to jump or simply fell." Read article here.

 

 

Photo Credit: Wikipedia / Jean-Philippe Boulet

Helicopter Medevacs Sick Celebrity Crew Member from Solstice Cruise Ship

Celebrity Solstice Helicopter Pad - MedevacA newspaper in Australia is reporting that a Care Flight helicopter rescued a 22-year-old crew member off a cruise ship off the coast of Arnhem Land.

The helicopter flew to the Celebrity Solstice which was sailing 500 kilometers north east of Darwin, Australia. 

The Celebrity crew member reportedly suffered a "cardiac problem." A nurse and doctor accompanied the helicopter after notification from the Australian Maritime Safety Authority.

The helicopter was expected to refuel at the remote town of Maningrida before flying  another 100 kilometers km out to sea to reach the cruise ship. Unlike many cruise ships, the Solstice has a helipad on the bow.

The newspaper reports that the Celebrity Solstice left Darwin yesterday on a two-day cruise to Cairns, in north Queensland.

 

Photo credit: Harrogate Flickr

Royal Caribbean Passenger Medevaced From Radiance of the Seas

Radiance of the SeasA newspaper in Australia reports today that a passenger aboard a Royal Caribbean cruise ship was airlifted to safety after falling and seriously injuring his head while the cruise ship was sailing off the coast of Australia.

The newspaper states that "paramedics aboard the Westpac rescue helicopter stabilised the 37-year-old after he took a tumble yesterday on the Radiance of the Seas luxury cruise vessel, which had been travelling north about 80km off Coffs Harbour."  Coffs Harbor is on the eastern coast of Australia.

The injured passengers was flown to Coffs Harbor Hospital in a serious but stable condition. 

Over the last year there have been more and more stories about successful medevacs of ill or injured passengers from cruise ships sailing off the coast of Australia.

 

Photo Credit: Radiance of the Seas -  theaustralian.com.au

Australian Police Investigate Death of 24 Year Old Woman on Cruise Ship

Regent Seven Seas - Seven Seas Voyager Cruise Ship Death A number of newspapers in Australia are reporting that police in the Northern Territory of Australia are investigating the death of a 24-year-old woman aboard a cruise ship which docked in Darwin today.

Commander Richard Bryson of the Crime and Specialist Support Command said the woman's body was found in her cabin. "The woman was a staff member on a cruise ship which is currently moored in Darwin Harbour," he said.

"A crime scene was established as the investigation into the circumstances surrounding the incident continue."

The newspaper articles state that the police refuse to release further information, such as even the name of the cruise ship.

Ship tracking services indicate that the Seven Seas Voyager operated by Regent Seven Seas Cruises (RSSC) is in Darwin today. The Seven Seas Voyager has a crew of 447 serving some 700 passengers.

Needless to say, the death of a young woman is unusual. 

The death of this young woman comes at a time when members of the International Cruise Victims Regent Seven Seas - Seven Seas Voyager Cruise Ship Death (ICV) organization are petitioning the government of Australia for legislation to protect passengers and crew members who sail into Australian ports. ICV Australia Director Mark Brimble lost his wife on a cruise after she was given a date rape drug. 

An on-line cruise community says that the crew member in question was the lead female singer on the cruise ship, although this has not been confirmed. 

February 3 2012 Update:

A news station in Australia has video showing a Regent Seven Seas cruise ship as the location of the incident. 

The young woman was a talented performer for Jean Ann Ryan Productions which employ dancers and singers on cruise ships.

She apparently worked aboard the Seven Seas Voyager for a relatively short period of time after performing on other Regent cruise ships like the Navigator and Mariner.

Rest in Peace Jackie Kastrinelis.

February 4 2013 Update:

A newspaper in Australia quotes police saying that they do not believe that a crime occurred.  A coroner will prepare a report.   

We received information that the crew member had an accident the preceding day during a rehearsal where she hit her head and had been given medicine by the ship doctor. 

A news station in Australia has a video tribute to Ms. Kastrinelis below.

Jackie Kastrinelis

 

Norovirus Continues to Plague Voyager of the Seas Cruise Ship in Australia

The Voyager of the Seas has returned to Australia today after a 18 night cruise.  Like the previous cruise, this cruise aboard the Voyager ended with the cruise ship arriving in port with what appears to be hundreds of cruise passengers infected with norovirus.

We are beginning to receive emails from passengers who were sickened during the cruise (see comments below) and observed "many incidences we saw of poor food handling and personal hygiene practices of both crew members and passengers."

A newspaper in Australia has an article about the problem facing passengers: "Gastro Outbreak Hits Norovirus - Voyager of the SeasVoyager of the Seas Passengers in Sydney Harbour." The article states that the boarding of the "mega liner Voyager of the Seas was thrown into chaos today following an outbreak of a gastrointestinal illness thought to be noro virus." The article mentions that, according to Royal Caribbean, around 135 passengers already aboard the ship were struck by the illness but disembarked in Sydney.

One passenger who contacted us said that around 150 cabins were quarantined which would suggest that Royal Caribbean may have underestimated the number of sick guests.  

According to the newspaper, the lines of passengers at the cruise terminal stretched hundred of meters as frustrated cruisers were left waiting for hours under the sun - many unaware of the cause of the delay. The passengers were required to complete detailed medical forms before they board, but quite frankly it should be the cruise line completing forms detailing the sickness of the cruise ship.  

A cruise line spokeswoman denied any connection between the long lines and the norovirus and blamed "thousands of passengers disregarding allocated staggered boarding times."

Royal Caribbean Norovirus - Voyager of the SeasMany passengers were upset that the cruise line kept them in the dark. Some others were handed at the port an "information sheet" in which Royal Caribbean said those ill had been limited to ''a small percentage of guests.''

What is missing from the newspaper article is the fact that there was a massive outbreak of norovirus on this cruise ship during the prior cruise. No newspapers in Australia reported on the disease outbreak and the cruise line kept mum too. You can read about the prior cruise and the problem with norovirus in our article: "Norovirus Outbreak on Royal Caribbean's Voyager of the Seas?"

One passenger, Steve, wrote to us displeased that Royal Caribbean had not disclosed that there was norovirus on the cruise ship when he boarded on February 5th: 

"In hindsight if we had been made fully aware through official channels that there was an outbreak on the ship, we would have probably gone home as the last thing I needed was to catch a bout of Norovirus. There needs to be a lot more honesty and openness in this industry, as too many people are vulnerable and gullible when it comes to trusting these big cruise companies who profess to have our best interests at heart. Never again RCCL!" 

If you were on the cruise, please leave us a comment about how the cruise line handled the situation, or leave us a comment on our facebook page.

Any New Zealanders on the cruise? There is a news reporter from New Zealand who would like to speak with you. Please email me at jim@cruiselaw.com and I will place you in contact with the reporter.

Anyone with photos, either of the "enhanced cleaning" or crew members wearing protective clothing, etc.? Send us your photos to jim@cruiselaw.com 

November 24, 2012 Update: New Zealand newspaper picks up the story: "Sickness Stalks Luxury Superliner"  As usual, no one in the media raises the issue of the cause of the outbreak. Contaminated food or water? Sick crew members? Or infected passengers coming aboard?  

 

Photo credit: 

Bill Hearne - top photos of Voyager of the Seas

Australia's Daily Telegraph - bottom photo of Royal Caribbean letter 

88 Year Old Passenger Medevaced From Voyager of the Seas

Royal Caribbean Medevac - Voyager of the Seas Cruise ShipThere is a nice article in the West Australia newspaper about a elderly cruise passenger who had the misfortune of falling on a cruise ship.    

The article, entitled Love is in the Air Amid Rescue, explains that 88 year-old passenger Ms. Eileen Ewins was traveling with her husband, George Ewins, on Royal Caribbean's Voyager of the Seas as the ship re-positioned to Australia for the next 6 months. She fell as she was exiting her cabin and broke her hip. The ship doctor determined that Ms. Ewins needed to be treated on an emergency basis ashore. 

The accident happened on day 12 of the 14 day cruise.

The Australian Maritime Safety Authority contacted an offshore helicopter company, the Bristow Group, which sent a helicopter and team of five staff members to fly to cruise ship off of western Australia. 

The helicopter winched both 88 year-old Ms. Ewins as well as her 89 year old husband up and flew them to the Royal Perth Hospital.

"We do everything together," Mr. Perth told the newspaper. 

This is the fourth medevac of an ill passenger from a cruise ship in the last week, including another elderly passenger medevaced from a cruise ship off of the western coast of Australia.

Norovirus Outbreak on Royal Caribbean's Voyager of the Seas?

A number of people have contacted us, including one passenger "Nancy" from Australia, complaining about a recent, major norovirus outbreak on the Voyager of the Seas.  She writes:

"The Voyager of Seas has relocated to Asia Pacific region husband and I sailed on the relocation cruise from Singapore 22nd Oct 2012 to Fremantle Australia. There was Norovirus outbreak around 800 passengers affected undetermined number with chest infection, one Norovirus victim airlifted . . . The ships doctor was swamped with sick passengers couldn't cope turned people away untreated. Cabins were sanitized once during the 14 night cruise and measures taken to fight the infection cabins sanitized as we left the ship ,very hard to fight when there are 3000+ people in one place." 

Voyager of the Seas Cruise Ship Norovirus Outbreak Nancy also commented on the absence of any mention of the disease outbreak: "The outbreak didn't rate a mention on TV or news papers ($$ damaging to tourist trade)." (The image of the Voyager of the Seas to the left was from an earlier norovirus outbreak when the ship was sailing out of New Orleans in February). 

Another person commented:  "My Mother just went on the Singapore to Perth cruise & many people were quarantined . My Mother got sick the last few days of cruise & is still recovering, vomiting diarrhea etc. . . Virus of the Sea Ship . . ."    

Passenger Nancy appeared sympathetic to the cruise line and thought the outbreak may have been due to the failure of the passengers to wash their hands.

Like most outbreaks, it does not appear that any effort will be made to establish the real cause of the outbreak (i.e., a sick passenger brought the virus aboard, or food and water were contaminated, or a sick crew member spread the virus).

The last norovirus reported to the U.S. Centers for Disease Control (CDC) involving the Voyager of the Seas was earlier this year on a January 28 to February 4, 2012 sailing

Royal Caribbean and sister cruise line Celebrity have experienced recent problems with norovirus outbreaks - the Celebrity Constellation sailing out of Southampton reportedly had 350 passengers stricken with norovirus last week, and the Rhapsody of the Seas was quarantined last month while in port in Fiji due to the port's concern that sick cruise passengers may infect the local community.  The U.S. media typically does not mention these type of outbreaks. 

Neither of these latest outbreaks were reported to the CDC because the ships did not call on a U.S. port. 

Can anyone else on the cruise verify the outbreak and comment on how the cruise line handled it?  

Please leave a comment below or follow the discussion on our facebook page about the outbreak.

November 23, 2012 Update: Norovirus Continues to Sicken Cruise Passenger on Latest Cruise

Prayers Answered: A Miracle Rescue At Sea

One of the things we talk about is disappearances at sea. With few exceptions, the stories of passengers and crew who find themselves in the water don't end well.  Here's an exception.

Kim Thomsen and his fellow fishing mates found themselves in the dark waters off of western Australia 260 kilometers north of Perth after their fishing boat sank.

Thomsen became separated from his friends and drifted for 20 hours.  Alone, naked, exhausted and circled by a hammerhead shark, he prayed for a miracle.

A Coast Guard rescue plane and vessel appeared, and a news helicopter chased the shark off.

One man did not survive and the other remains lost.

Thomsen is counting his blessings. 

 

 

Hat tip to gCaptain.     

 

'Ships of Shame" - Australia's 60 Minutes Looks at Cruise Ship Crime

Yesterday, Australia's 60 Minutes aired a special program investigating crimes on cruise ships.

The program mentioned the disappearance of Rebecca Coriam (from the Disney Wonder) and Merrian Carver (from the Celebrity Mercury), the outrageous circumstances surrounding the death of Dianne Brimble on a P & O cruise ship, and the sexual assault of a 15 year old girl aboard the Royal Caribbean Rhapsody of the Seas.

The program focuses on the problems posed by flags of convenience.  U.S. based cruise ships do not fly American flags but the flags of countries where the cruise ships are registered in order to avoid taxes, labor laws, and safety regulations. If you are on a victim of a crime on a cruise ship flagged in the Bahamas, Panama or Liberia, these countries have jurisdiction and will either do nothing or eventually assign a single policeman to investigate.  Not surprisingly, there are virtually no convictions in most cases of cruise ship crime.

The cruise lines refused to appear in the program, but sent a representative of the trade organization, the Cruise Line International Association, Michael Crye.  Mr. Crye is a lawyer who often appears in public for the cruise lines.  Appearing very nervous, he admitted that most Americans have no idea that a police officer from a third world country would be the representative who may (or may not) appear on the cruise ship following a crime.    

Take a few minutes and watch the program here: Ships of Shame.  

Man Overboard From Royal Caribbean's Radiance of the Seas Cruise Ship?

This evening we received inquiries for information whether there was a "man overboard" from Royal Caribbean's Radiance of the Seas cruise ship.  

The last time we received such direct inquiries was last Sunday when we received emails asking us whether a crew member went overboard from the Celebrity Summit cruise ship.  We did not have any information.  But two days later the U.S. Coast Guard issued a press release indicating that that a 30 year crewmember went overboard.  The Coast Guard's statement contained the cruise line's statement that the crewmember allegedly "jumped" but it is less than clear what happened.

Does anyone have information whether there was a passenger or crew member overboard from the Radiance?  We are informed that the cruise ship is sailing from Sydney at the moment. 

According to our records, the last overboard situation on the Radiance of the Seas occurred in March 2010.  it involved a crewmember and can be read here

If anyone sailing on the Radiance has information, please leave a comment below. 

We hope that this is a false alarm and 2012 finds all of the crew and passengers safe and sound.

January 2, 2012 Update:  See passenger comment below: