Princess Cruises Uses Surveillance Film to Kick Kids Off Cruise Ship for Throwing Food Overboard

While reading cruise expert Dr. Ross Klein's most excellent cruise site - Cruise Junkie - I found an excerpt of a letter written by a grandmother who was upset that her two grandchildren were booted from the Sapphire Princess cruise ship.  As it turns out, security personnel reviewing the Princess Cruises - Wedding Cam - Sapphire Princesssurveillance cameras spotted the kids throwing some food overboard

Dr. Klein found the conduct of the cruise line "outrageous" for no other reason than the cruise ship itself regularly discharges liquefied food waste as part of normal discharge operations. 

Indeed, as I have written about in prior blogs, this is more than a little bit ironic because  Princess Cruises has repeatedly violated waste water regulations:    

In September, the Diamond Princess, Island Princess, Pacific  PrincessSapphire Princess and Sea Princess were cited for violating the Alaska waste water quality standards.  Again, in October, the Diamond Princess, Island Princess, Pacific Princess, Sapphire Princess and Sea Princess - together with the Golden Princess - were cited for water discharge violations.  In November, the same culprits - the Diamond Princess, Island Princess, Sea Princess, Golden Princess and Diamond Princess were busted for pollution.

Princess Cruises ruined a family's vacation for some kids throwing a couple of chicken wings overboard while the cruise lines routinely discharges copper, ammonia, zinc, bacteria and nasty fecal matter into Alaska's pristine waters?

Nuts!

While I agree that Princess Cruises' conduct is ridiculous, my perspective is a little bit different.

As we have written about in prior articles, a Princess Cruises' crewmember Angelo Faliva "disappeared" from one of the Princess cruise ships last November.  There are hundreds of surveillance cameras throughout the cruise ship.  Yet the cruise line claims that it has no idea what happened to this young man?

Princess Cruises - Bridge Cam - Caribbean Princess Nuts! 

Now let me ask you this:  How can the Princess security kick some teenagers off a cruise ship after seeing them throwing some food overboard based on their surveillance cameras - and then claim that its surveillance cameras could not detect a 6 foot tall man going overboard?

Like the Coral Princess where Mr. Faliva "disappeared," the Sapphire Princess has lots of surveillance cameras, as well as wedding cams and bridge cams which you can see detailed images 5,000 miles away from the comfort of your home.  But the Coral Princess doesn't have a single surveillance cam of an adult man going overboard? 

Nuts!  

Does this cruise line destroy surveillance films when its crewmembers go overboard but arbitrarily use surveillance films to kick children off of its cruise ships?   

You decide.  Read some of the articles about the plight of the Faliva family, and then consider how this family on the Sapphire Princess was abused by Princess' selective use of the cruise ship's surveillance cameras: 

For Christmas, my husband and I gave our two grown sons and their families a cruise to Mexico on the Sapphire Princess departing and returning to Los Angeles. We were spending Christmas on the ship. It would have been the first time I had managed to get both families together in 20 years for the holiday. On Dec. 23, at sea between Mazatlan and Cabo San Lucas, my two grandsons, age 13 ands 15, were in a cabin of another boy they had met on the ship and they had thrown some Princess Cruises - Wedding Cam - Emerald Princessarticles of food overboard including a fork. Apparently, they were spotted on camera by security.

The next day in Cabo San Lucas (Christmas Eve day), my son, his wife and the two boys were ordered off the ship by Captain Tony Herriott and had to pay their own way back to Los Angeles. Three other families whose sons were also involved were ordered off the ship. The Captain's actions devastated us all. Needless to say, Christmas Eve and Christmas Day were very depressing days for the seven of us that remained on board.

There is now a new Christmas Grinch out there and he is the Captain of a Princess cruise ship!

 

Credits:    Wedding and Bridge Cams             Princess Cruises

 

Cruise to LabadeeĀ® - More Champagne Darling?

There are lots of interesting blogs out there, one of them being Kenneth Cole's Awareness Blog, which contains an article "Cruise Boat Docks in Haiti."  It has the following political cartoon by Mikhaela Reid at her Flickr page, which pretty much sums up my view of spending several thousands of dollars to sail on a monstrosity like the Oasis of the Seas into an impoverished place like Haiti.

Labadee - Haiti - Colonialism

I have written a number of articles about Royal Caribbean's Labadee® boondoggle. It nauseates me to read the cruise line's description of sovereign Haitian land at its website:

On the north coast of Hispaniola, surrounded by beautiful mountain slopes and exotic foliage, sits Labadee®, Royal Caribbean's private paradise. This exclusive destination offers pristine beaches, breathtaking scenery and spectacular water activities . . .

Royal Caribbean's relationship with Haiti seems predatory to me, although the cruise line's PR people are working overtime. The cruise line just announced a charity cruise with Reality TV star Amy Roloff - advertised as "little people . . . Big Ship!"  I am a big fan of Amy and her family, but this one of the weirdest things I have ever seen.  

If you buy a cruise on the Oasis of the Seas with a balcony, its $2,000 a person.  It's hard to imagine a couple handing over $4,000 to Royal Caribbean to sail to Haiti, just to spend hundreds more for a zip line and a wave runner to tool around in the cruise line's "private paradise."

That money could do so much good for the Haitians suffering on the other side of Labadee's barbed wire security fence.  

Labadee Security Fence

 

Credits:

Cartoon      Mikhaela Reid Flickr page 

Labadee security fence            Rudbeckia Flickr Photostream  "A Haitian view of Labadee"

Labadee - Royal Caribbean's Deal with the Devil

In 1986, Royal Caribbean shook hands with the tyrant Baby Doc Duvalier (middle photo) to seal a deal where it obtained exclusive control of 260 acres of sovereign waterfront land from Haiti.  Dead Albatross - Curse- Voodoo - Labadee - Royal CaribbeanRoyal Caribbean trademarked it's new "private island" - "Labadee®" - derived from the name of the 1600's French plantation baron and slave owner Marquis de La'Badie. It then erected a 12 foot high security fence around its "island" and hired armed security guards to keep the impoverished Haitians out.  

For the past twenty years Royal Caribbean exploited Haiti. Labadee became a private resort where its mostly U.S. cruise passengers pay hundreds of dollars each to buy alcohol, pay for a private cabana, rent jet skis, para-sail or, more recently, zip line.  All of this money leaves Haiti and goes straight to the cruise line's coffers in Miami. 

Royal Caribbean does not pay Haiti anything.  Instead, the deal it struck with the despot Baby Doc requires only that the U.S. tax-paying passengers pay $6 each to have the privilege to lounge around Royal Caribbean's "private destination."  Royal Caribbean has perfected its business of avoiding paying its fair share. The cruise line incorporated itself in Africa and registered its cruise ships in Africa and the Bahamas in order to avoid U.S. taxes, safety regulations, labor and wage laws.   

Royal Caribbean claims that Haiti benefits from this arrangement. Yes, there are minimally paid Haitians working as cocktail waiters and cooks who are appreciative of having a job.  But many critics point out that most of the Royal Caribbean employees in Labadee come from countries other than Haiti.  In an article entitled "Haiti, Cruise Ships, and Colonialism in the 21st Century," the popular blog Feministing reveals that the Royal Caribbean employees in Labadee are not Haitians but come from: 

". . .  Indonesia, the Philippines, Romania, Turkey, etc. There was one, maybe two RC employees on Labadee from Haiti."

This criticism is not new.

On "Fantasy Island:  Royal Carribean Parcels Off a Piece of Haiti, Catherine Orenstein described Royal Caribbean temporarily suspending its cruises to Labadee when Haitians protested the few number of Haitians employed there. Cruises resumed only when Royal Caribbean agreed to increase the number of Haitian employees and to let a local band perform at their site.

Criticism of Royal Caribbean continues. Yesterday was a particularly brutal day for the cruise line Baby Doc Dulavier - Dictator - Haiti PR people.  Newsweek magazine joined the ranks of those questioning Royal Caribbean's corporate morality in an article "Setting Sail on a Haitian Pleasure Cruise - the Moral and Economic Dilemmas of Royal Caribbean's Labadee Port."

On the same day, the widely respected non-profit organization, Center for Responsible Travel, issued a press release chastising Royal Caribbean for not doing enough. The non-profit group characterized the cruise line's move as "unsound" and a "colossal public relations faux pas."

This sentiment echoes the criticism by PR experts in Advertising Age's "Royal Caribbean Blasted for Continuing Stops in Haiti" where the consensus is that this was a "massive debacle" which may have long term damage to the Royal Caribbean "brand." 

The Feministing blog admonished Royal Caribbean for taking advantage of the incredibly poor country of Haiti and urged its readers to consider going on a cruise line other than Royal Caribbean "or tell them that these practices are unacceptable."

And hip Daily Kos bloggers pointed out the dis-connect between Royal Caribbean supplying extra lounge chairs to a hospital when surgeons desperately needed hack saws and medicine.  Meanwhile cruise tourists continue to enjoy Royal Caribbean's zip line, (YouTube video below), one of the cruise line's much touted "investments" in Haiti.

Deal with the Devil - Royal Caribbean -Baby Doc Dulavalier - Labadee - HaitiSeveral weeks ago, TV evangelist Pat Robertson claimed that the Haitians are cursed because they "made a deal with the devil" to free themselves from slavery 200 years ago. Although preacher Robertson was openly ridiculed for such a preposterous notion, I for one believe in curses. Not that Haiti is cursed at all, mind you, (and no doubt that Reverend Robertson is becoming increasingly delusional).  But, yes there are curses. Whether you call them bad karma, voodoo, superstition, what goes-around-come-around, don't tempt fate, don't tug on Superman's cape, an eye-for-an-eye, or there-goes-I-but-for-the-grace-of-God.

Twenty three years ago, Royal Caribbean shook the bloody hand of dictator Baby Doc Duvalier. A deal with the devil, no doubt.  Since then, Royal Caribbean sucked hundreds of millions of dollars out of Haiti while the destitute country languished. But what goes around comes around. Royal Caribbean released its 2009 fourth quarter results yesterday, earning only 3.4 million dollars on gross revenues of 1.4 billion dollars.  If it had to pay U.S. taxes, it would file for bankruptcy.

This cruise line's economic future is questionable. Many tourists will shy away from the zip lines in Labadee while Haitians languish on the other side of the security fence.  Royal Caribbean's plans to unload over 6,000 passengers from its ostentatious Oasis of the Seas and, later, the extravagant Allure of the Seas seem increasingly fanciful and frivolous at this time of death and destruction.  

Perhaps Pat Robertson was half-right.  It's Royal Caribbean - not Haiti - which is cursed for making a deal with the devil . . .  

 

 

 

 

Read our other articles on Ladabee:

Royal Caribbean "Returns" to its Trademarked, Private Fantasy Island of Labadee® - While Haiti Suffers

An Open Letter to Royal Caribbean Passengers Cruising to Labadee, Haiti

Royal Caribbean Tries to Muzzle Press as Controversy Over Labadee Continues.

 

 

Credits:

Rime of the Ancient Mariner Artwork      Iron Maiden Wallpaper

Baby Doc Duvalier photograph               Guardian U.K.

Deal with the Devil                                  Side Line Forum

YouTube zipline video                             FlaggerBoy

Microsoft Offered A "Sex and Drugs" Cruise to Distributors?

An Israeli business newspaper Globes Online reports on an unusual defense asserted by a Microsoft distributor in litigation pending against it by Microsoft in a business lawsuit pending in Israel. 

Microsoft - 1978 - Party Animals?Microsoft sued one of its distributors, EIM Computerized Technologies Ltd. (EIM), in Tel Aviv after its business relationship with EIM soured.  Microsoft claimed that EIM's refusal to participate in certain unnamed "activities" during a cruise resulted in "displeasure by Microsoft."

EIM recently clarified matters by alleging that its relationship with Microsoft broke down because EIM's employees refused to participate in "sex and drug orgies" on a cruise organized by Microsoft for its Israeli and Turkish distributors.  

And I always underestimated these nerds!

The online IT magazine Channel and Register also covered the story, characterizing the offer of "women for sex on a cruise ship" as an extreme "sales incentive."

We previously wrote about the combination of selling sex and cruises in a prior article "Marketing "Sex at Sea" on Cruise Ships."

The question everyone is wondering: which cruise line was involved?  If you know, please let us know!

 

Credits:

Microsoft photograph   laughingsquid.com

 

Royal Caribbean Tries to Muzzle Press as Controversy Over Labadee Continues

Royal Caribbean's crisis management team remains in over-drive as the international press continues to focus on the incongruity of tens of thousands of affluent U.S. citizens sailing to Royal Caribbean's "private destination" in Labadee, as Haiti remains in turmoil.

Labadee - Haiti - Royal Caribbean - Zip Line Over the weekend even the Arab news station Al Jazerra sent a film crew to Labadee to document the story (video below).  Al Jazerra reported that Royal Caribbean forbid the reporters from interviewing any passengers at what is often erroneously referred to as the cruise line's "private island."  The video shows a Royal Caribbean security boat trying to waive the reporters away from the resort.  

Other news sources report that the cruise line tried to restrict reporters from interviewing the passengers at the beach resort.  In an article entitled "People Still Vacationing in Haiti Despite Devastation Miles Away," Fox News indicates that "Royal Caribbean allowed a team of journalists from the Associated Press to visit Labadee on Friday, but the cruise company's spokeswoman . . . would not allow them to interview or photograph cruise passengers."

It looks like Royal Caribbean's attempt to control the media did not work.  There are hundreds of stories, photographs and videos popping up on the internet regarding Labadee. 

On one side of the debate are those outraged that vacationers are drinking beer and jet-skiing with over Haitians 100,000 dead and devastated survivors are desperate for food and medicine. An editorial in the U.K.'s Mirror characterized the spectacle of Royal Caribbean's Independence of the Labadee - Haiti - Royal CaribbeanSeas docking at the "heavily guarded Labadee resort to allow its residents to jet-ski, parasail or have rum punches brought to their hammocks," as "rampant self-interest and insensitivity."

The other side of the debate, most often voiced by travel agents and the cruise industry itself, is that the cruise ships are bringing some supplies as well much needed income to the Haitians who work at Labadee.  This sentiment is reflected in the ABC News article "Haiti Cruise Stops: Without This, We Don't Eat."  The article mentions that about 200 Haitians work at Ladabee and are wholly dependent on the cruise passengers. 

But even the ABC article states that Royal Caribbean would not allow reporters to interview or photograph cruise passengers.

Notwithstanding the cruise line's attempt at censorship, the images and video from Labadee continue to appear - showing what ABC News describes as the uneasy image of "vacationers stretched out on beach chairs in the sun, sipp[ing] cold beer and pina coladas with pineapple slices on the rim . . . "

 

 

 

 

Credits: 

Photographs   Lynne Sladky/AP (via Huffington Post  "Reading the Pictures: Haiti Cruises - The Fun is Just Beginning")

Video        Al Jazerra 

Marketing "Sex at Sea" on Cruise Ships

Marketing sex on cruise ships has been around ever since the Love Boat television program which I watched in the 1970's. OK I admit it.  I had a crush on Julie McCoy - "Your Cruise Director" - as she introduced herself.  Her line in every show "Hi!  I'm your cruise director" - was too much for most young boys to handle.   

Selling the Sea - Carnival - Sex on Cruise ShipsThe show revolved around Princess Cruises' Pacific Princess cruise ship, whose passengers and crew had romantic interludes every week.  The show starred the ship's captain (Captain Stubing) who encouraged his passengers and crew members to hook up and, well, it was the 1970's and people didn't talk in public about such things - do whatever people do behind closed doors. 

But somewhere over the course of the last 30 years, marketing sex on cruises changed from the innocence of the Love Boat  to something a little less conventional - swinger parties, cougar parties, and who knows what.  

Selling sex became a fundamental part of the business of selling cruise tickets.  Former Carnival President Bob Dickinson wrote a book called "Selling the Sea." I bought a hard back copy on eBay for $2.75. Consider his view of the role of the Captain of the cruise ship, always on the prowl:

" .  .  .  we have observed that some captains, because of their social and sexual prowess, have contributed meaningfully to the revenue occupancy of the vessel.  Clearly, there are passengers who are drawn to the Captain's insignia and crisp white uniform.  Imagine being entertained in the Captain's quarters (often a two or three room spacious suite with leather sofas, a library, and a  stereo) with a polite wait staff pouring Dom Perignon and serving Beluga caviar!"

Cosmopolitan magazine and Royal Caribbean conducted a survey which was published in an article entitled "Sex at Sea."   58% of passengers were unable to wait more than 10 hours after embarkation "before dropping anchor in the sea of love."  With their traveling companions?  Or crew members?   

P & O Cruises - Sex - Marketing - Dianne BrimbleSeveral years ago P & O Cruises ran a sexually charged campaign showing bikini clad women oiled up and lying oh-so-promiscuously on their backs with the caption "Seamen Wanted." 

Now, I work in an office with only women, who find this type of advertising totally offensive. 

The cruise line is advertising sex to sell tickets, pure and simple.  The P & O Cruises marketing was particularly offensive, considering that  just a year earlier P & O passenger Dianne Brimble died after being given Ecstasy by a pack of men.  After it was over, she ended up naked, and dead, on the floor of the cruise ship.  

This is the problem with the come-aboard-and-have-sex approach to marketing.  Date rape drugs have entered the equation (I don't remember GHB or roofies on the Love Boat).  Crew members try and get involved. They have key cards and can get into the cabins at will.  After all, the Captain is doing it.  And when a rape occurs, cruise lines are notorious for covering up the crimes and destroying evidence.

Just today the popular blog CruiseLog on USA TODAY blasted the headline: Royal Caribbean Says Yes to Sexually-Charged Cougar Cruise.  The article began with the question: Is Royal Caribbean the new bad boy of the cruise industry?

The article commented on Carnival having second thoughts about associating itself with hosting "cougar cruises."  So Royal Caribbean decided to fill the marketing void by announcing that it will happily host what is being called the "Second International Cougar Cruise" to take place in May on Royal Caribbean's Mariner of the Seas.  Royal Caribbean's PR team even issued a press statement to USA Today to promote the sex charged cruise. 

Marketing a cougar sex cruise?  You bet, Royal Caribbean - Sex on Cruise Ships - Adam Goldsteinthis is right up RoyalCaribbean's alley.  

A couple of years ago, I remember seeing a publicity photo of Royal Caribbean advertising its new mattresses on its cruise ships.  There before my eyes was Royal Caribbean President Adam Goldstein.  He was wearing a Hugh Hefner robe, holding a martini in his hand, lying in bed in front of two sexy, skimpily clad women wearing the Royal Caribbean logo on their bikini tops.  Take a look to the left.  What do you see? 

Booze ... beds ... women ... sex  ...  welcome aboard!   

We have come a long way from Julie McCoy, the innocent cruise director of the Love Boat.  

Carnival's President marketed his product by touting how many women the Captain can conquer in his bachelor pad suite on the cruise ship.  And Royal Caribbean's President might as well as be in the Playboy Mansion surrounded by bunnies selling tickets.  

Anything to fill the cruise ship and make a buck.

Royal Caribbean - Rolls Royce Settlement - For $65 Million I'll Say I Love You

Rolls Royce - Pod Propulsion - Royal CaribbeanToday the Internet is a buzz regarding Royal Caribbean's much touted $65 million dollar settlement with Rolls Royce - the manufacturer of the "Mermaid pod-propulsion system" on Celebrity Cruises' Millennium-class ships.  The pods were installed on four Celebrity ships - Millennium, Summit, Infinity and Constellation.

Royal Caribbean sent out a new release today on PR NewsWire regarding the settlement on the eve of a trial scheduled in Miami. 

Royal Caribbean's lawsuit against Rolls Royce started in 2003. 

The allegations were ugly.

Royal Caribbean asserted that Rolls Royce engaged in fraud, misrepresentations, negligence, and unfair trade practices. Royal Caribbean’s lawsuit sought $300 million, but then inflated the damages to beyond $700 million.

Then Carnival got into the fun.  In 2008, it filed a 45-page lawsuit against Rolls-Royce and other defendants, leveling 11 charges including fraudulent misrepresentation, deceptive and unfair trade practices, breach of warranty, false advertising and negligence.

Rolls Royce counterclaimed, alleging that there was a conspiracy to interfere with its business.  

But today, Royal Caribbean announced a "suitable and amicable resolution." 

Celebrity Cruises' CEO Daniel Hanrahan says: "we look forward to continuing our alliance with Royal Caribbean Settlement - Cruise Money - Rolls-Royce for many years to come . . . Rolls-Royce has one of the best reputations for reliability, and guests and travel agents should feel confident in Rolls-Royce's assurances of the reliability of the Mermaid pods."

Rolls-Royce's President of Marine Business John Paterson says: "we are not only satisfied to have reached a solution with Celebrity Cruises, but that we have been able to improve and enhance the Mermaid pod's reliability  . . .  we look forward to the opportunity to continue contributing to Celebrity's high operating standards now, and in the future."

A love fest.

Its amazing what $65 million can buy . . .

 

Credits:

Pod propulsion diagram                Rolls Royce

Cruise Inc.                                         CNBC

Cruise Ships, Papy Plouf & Other Absurdities

Absurd World of Cruise Line - Papy PloufI come from a family of prolific readers.  My Dad has read every Louis L'Amour book ever written.  My Mom started my brother, sister and me out on the Hobbitt when we were little kids.  She bought me J.R.R. Tolkin's Lord of the Rings Trilogy when I was 9 years old (its still sitting in my home office, mostly unread). 

My Mom, no doubt, has read more books than anyone alive.  She stills perfectly quotes Shakespeare lines she learned in college in the early 1950's (not bad for a girl born in Calion - population 600 - Arkansas). 

But me?  I loved comic books.  Still do.

One of my favorite comic books is Papy Plouf (a/k/a Grampa Splash).  I have read it cover-to cover, over-and-over.

This is an absurd comic book, en francais, written and drawn by Martin Veyron.

What's it about you ask?

Older passengers on a cruise ship begin dying mysteriously.  The ship doctor has to try and determine why this is happening - while keeping the cruise line's executives happy by secreting disposing of the mounting dead bodies.

But before he can do so, a mutiny breaks out on the cruise ship.  The staff captain tries to depose the Captain.  Pirates try to board the cruise ship. Then a tsunami heads to destroy the sick and Papy Plouf - Sick Passengers, Mutiny, Pirate Attack, Cover Up. mutinous ship! 

Is this just fictional writing by a creative writer? 

No. It actually sounds a lot like the recent travails of the "Cursed Cruise Ship of the High Seas" - The Balmoral - the focus of my last article.  Hundreds of puking passengers, pirates trying to board, a cruise ship bouncing around in extreme weather . . . all the while acting like everything is just fine.

This is why I am intrigued by cruise lines.  They try to live in a world unto themselves. 

Everyday I walk into my office and learn of the latest cruise debacle, I feel like I am entering a world more absurd than any Papy Plouf comic book I have ever read.  

 

Credit:    Martin Veyron

Royal Caribbean's "Debt of the Seas" - Ready to Sail - But Safety and Security Questions Remain Unanswered

TIME magazine's not-yet-published December 14th edition contains a story about Royal Caribbean's Oasis of the Seas called "Floating Island."

I thought that the title of the article was rather weak.  "Floating Foreclosure" might be more accurate . . . 

The best line in the article - to cruise lines, every passenger is a potential ATM - accurately reflects the cruise line's necessity to try and suck every dime out of their customers to pay for Royal Caribbean's $1,500,000,000 heavily-financed-floating-city which might as well be called Debt of the Seas. There are many beautiful photographs of the cruise ship. 

But the Oasis looks frightening like an over-developed, largely empty, and soon-to-be-repossessed-condominium, the likes of which plague the Miami skyline.

The last time that TIME devoted a couple of pages to the cruise industry was back in March of 2006 when it discussed crime aboard Royal Caribbean cruise ships in an article entitled "Crime Rocks the Boats."  That article is framed and hangs on my office wall, but not just because it mentions two of my clients.  TIME's insightful article by Julie Rawe was the first time a major periodical took a hard look at the cruise industry's nasty practice of covering up shipboard crimes. 

Janet Kelly - Jennifer Hagel - Royal Caribbean - Cruise CrimeBoth clients featured in the TIME article - Janet Kelly who was a victim of a violent shipboard crime and Jennifer Hagel who lost her husband under mysterious circumstances during a Royal Caribbean cruise - overcame their personal tragedies to help change the cruise industry.  Both ladies appeared before our U.S. Congress in 2006 and went on television to get the message out that changes needed to be made to protect American traveling on foreign flagged cruise ships, particularly Royal Caribbean's ships.     

So here we are almost four years later.  In the hysteria and hype surrounding the arrival of the Oasis of the Seas in South Florida, the media has lost all thought of the issue of passenger safety. The seemingly endless articles focus almost exclusively on the size, cost, and how-on-earth-are-we-going-to-pay-for what TIME calls a "sea monster" like the Oasis.     

Several weeks ago, I prepared "Seven Questions to Ask Royal Caribbean Executives Regarding Oasis of the Seas."  CEO Fain and President Goldstein were aboard the Oasis with microphone in hand and supposedly open for all questions.  But they refused to provide any information about the safety and  security of the passengers. Certainly U.S. passengers who pay thousands of dollars each to sail on this mega-target of a ship deserve straight forward answers whether their families will be safe from crime and terrorists. 

So here are some of the questions again, and easy ones at that:

Q:  The LA Times reported that for a period of 32 months, there were over 250 incidents of sexual assault, battery, and sexual harassment against guests and crew members on Royal Caribbean Royal Caribbean - Cruise Line - Executives - Richard Fain - Adam Goldsteincruise ships.  In light of these problems, how many security guards are employed on the Oasis of the Seas?

Q:  How many security guards are assigned to the seven "neighborhoods" on the cruise ship?  Are there security "sub-stations" in each of the neighborhoods?

Q:  How many security guards patrol the neighborhoods from 10:00 p.m. to 4 a.m., a time period we have found  when female passengers are at a higher risk of being assaulted?

Q:  Saturday Night Live joked about the Oasis of the Seas being being bounty for pirates. Whereas the thought of a pirate attack in the Caribbean may be silly, a large cruise ship like this could be a target of a terrorist group.  Does the ship have a sufficient number of security personnel to not only protect the passengers from shipboard crime, but deter and fight off a terrorist attack?

The Oasis of the Seas will make its inaugural sailing tomorrow - Saturday, December 5, 2009.  Because Royal Caribbean won't answer any questions, ask yourself - has Royal Caribbean invested adequately into safety and security technologies and personnel to protect you and your family?

The cruise line executives will never tell, but we shall soon find out.  

 

Credits

Janet Kelly and Jennifer Hagel     ABC News 

Royal Caribbean executives    Royal Caribbean via Cruise Critic

Shopping Mall of the Seas

Oasis of the Seas - A Floating Mall?Tim Adams of the U.K.'s Observer is one of hundreds of travel writers invited aboard Royal Caribbean's new mega-liner Oasis of the Seas

Unlike the majority of cruise groupies who have gushed praise for the mega-ship, Mr Adams' article is not exactly what the executives of Royal Caribbean were hoping for.  

The article is entitled "Oasis of the Seas: the Ship that Mistook Itself for a City State."

Mr. Adams' first sentence sets the tone for his critique: "It carries more than 8,000 people, has an on-board park and themed bars from all over the globe. But one experience you don't get on board Oasis of the Seas is that of being at sea."

This is a criticism which many reporters have made, including the most famous travel writer in the world Arthur Frommer who writes in his blog that Royal Caribbean is "dumbing down" the travel experience while taking aim at the passenger's wallets .  The Gadling travel site echoes a familiar Oasis of the Seas - Designer Stores at Seasentiment in the article "The Oasis of the Seas: Designed to Keep Your Dollars Captive (and "Dumb Down" the Travel Experience)."  

Royal Caribbean's conceptual drawings of the ship - showing women with designer bags briskly walking to the next store - reinforces my conclusion that the cruise ship was designed more like a floating high-rise Dadeland Mall (Miami's mega shopping center) than anything resembling an ocean liner.  Like a cavernous mall, the Oasis is huge, busy, noisy and designed to take your money by selling you things that you absolutely don't need and probably don't really want. 

Here are some of Mr. Adam's observations:

"The Oasis . . . is partly a tribute to XXXL, the American god of girth . . .

The ship is an oasis within the sea, a sort of inward-looking gated community of the waves, moving its passengers restlessly from experience to experience, spending money.

I have a sense that in years to come the Oasis of the Seas . . . may be seen as something of a symbol of the end of an American empire based on vast consumption . . ."

There are others who share Mr. Adams' views.  Take a moment and read:

"Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love"

"Oasis of the Seas - A Vision of All Consuming Hell"

 

Photo credits     Royal Caribbean

Oasis of the Seas - A Vision of All Consuming Hell

The San Francisco Chronicle is a great newspaper.  Like the L.A. Times, it has an endless staff of intellectually curious, bright journalists instilled with an ethic of investigative journalism of the likes Miami Herald - Cruise Line Fanof super-journalist Douglas Franz.  All qualities which our newspapers here in South Florida are  sorely missing.

Miami Herald - An Enabler of the "Greed of the Seas" 

I have commented before on how the Miami Herald is basically the cruise line's bitch, if you excuse my French.  

Which brings me to today's blog.  The Miami Herald is attending a press frenzy today in Port Everglades on Royal Caribbean's mega-monster Oasis of the Seas. Tomorrow, the increasingly few Miami residents who subscribe to the Miami Herald can expect the usual puff piece with its usual "wow! look-at-how-big-it-is" stories. 

Where are the free thinkers questioning the madness of this monster?  The "journalists" surrounding this beast of a ship more resemble groupies thronging for attention around a 1980's metal band.  

So I felt redeemed today when I read a column from talented journalist Mark Moford of the San Francisco Chronicle about Royal Caribbean's monster of the seas.  I have attempted a couple of similar insights such as Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love but my article falls well short of Mr. Moford's straight-to-the-jugular writing. 

Oasis of the Seas - Monster of the SeasHis feelings today about monster cruise ships are so spot on that I will just repeat them verbatim:

Mark Moford and Dante's Inferno

"If you're anything like me, you can't help but be completely overwhelmed by one devastating, all-encompassing thought whenever you see any of those insane floating nightmares known as monster cruise ships.

You think of sewage. 

Right? Don't you? It's all I can do not to imagine the mountains of waste these ungodly leviathans produce on your average oceanic journey: The heaps of garbage, sewage, toilet paper, plastic, chemicals and leftover food from the gluttonous buffets, all that clammy shrimp, rotting lettuce and industrial prime rib uneaten by 6,000 largely unhealthy people agreeing to be trapped aboard a floating ring of Dante's inferno for two solid weeks.

A Terrifically Ugly Floating Vomitorium

I fully believe cruise ships are one of man's most nefarious inventions, an extremely sad, low-vibrating form of evil, cleverly disguised as desirable luxury but which, if you spend more than a few hours wandering the decks by yourself, will subtly and calmly urge you to jump overboard and end it all. Which is exactly why they're all based in Florida.

Mark MofordHence, it was utterly impossible for me to stifle a bone-deep shudder when fresh images of the world's largest cruise ship, the Oasis of the Seas, upwards of 225,000 gross tons and several times larger than the Titanic, recently lumbered across my jaded retina. This nefarious colossus is not merely terrifically ugly, not merely a bizarre testament to man's voracious desire to build the absolutely silliest, most ginormous things he can possibly imagine, not merely greed and PR and unchecked capitalism run amok. Oh wait, that's exactly what it is. And I'm not afraid to admit: It frightens me deeply.

I suppose the good news is, whenever tacky cruise ships make the news - usually because of a nasty flu outbreak on board that turns the entire vessel into a floating vomitorium - I'm wont to recall the late David Foster Wallace's pitch-perfect, all-time classic piece from Harper's (PDF here) years back that set the standard for brilliant literary takedowns. Far as I'm concerned, anything that re-ignites an appreciation for DFW can't be all bad."

 

Credits:

Miami Herald's Business Monday   Miami Herald

Oasis of the Seas    Royal Caribbean Cruises, Ltd., a Liberian Corporation

Mark Moford   SFGate / San Francisco Chronicle 

 

"Royally Grounded' - Royal Caribbean's Earnings Fall 44%

The Wall Street Journal reported today that Royal Caribbean Cruises' third-quarter earnings fell 44% as ticket prices remained soft and the travel industry continued to slump.  Royal Caribbean reported a third-quarter profit of a little over $230 million, down from around $412 million a year earlier.

Royal Caribbean - Cruise LawIn an article entitled "Royally Grounded," the Motley Fool put things in simpler terms, reporting that the cruise line's third quarter "was a dud."  Revenue fell 15% to $1.8 billion, as "the crummy economy and (swine flu) fears kept bookings low and cheap."

And things will only get worse for Royal Caribbean. 

The Wall Street Journal reports that Royal Caribbean also projected a loss for the current quarter, notwithstanding the arrival of its mega cruise ship Oasis of the Seas.  The Motley Fool warns that when "Royal Caribbean is telling investors to expect a loss during the quarter in which Oasis of the Seas makes its debut, it's time to worry."

My friends at Cruise Bruise have an interesting comparison stock market chart for Royal Caribbean and some other cruise lines.

Royal Caribbean will be an interesting stock to watch as they try and sell tickets for the Oasis of the Seas and, next year, the Allure of the Seas.

"Titanic Dreams" - Royal Caribbean Wins "Worst Cruise Line in the World" Award

A popular part of Cruise Law News is the monthly "Worst Cruise Line in the World" award.  This is a special award, reserved only for the cruise line which demonstrates the worst treatment of passengers, crew members, and the environment.  

And the Winner for October Is  . . .  Royal Caribbean Cruises.

A Little Background Info on Royal Caribbean Cruises

Miami based Royal Caribbean Cruises is the second largest cruise line in the world, consisting of four brands: Royal Caribbean International, Celebrity Cruises, and its luxury line - Azamara Royal Caribbean - Worst Cruise Line in the WorldCruises.  It also operates its Spanish Subsidiary - Pullmantour Cruises, where it sends its old cruise ships like the Zenith and the Sovereign of the Seas.  

Like other U.S. based cruise lines, Royal Caribbean registered its business overseas (Liberia) and flagged its cruise ships in foreign countries (Liberia, Bahamas) in order to avoid paying U.S. taxes.  Although it collects between $5 and $6 billion a year from U.S. tax-paying citizens, Royal Caribbean does not pay U.S. taxes by virtue of its foreign corporate citizenship.  Its crew members are 99% non-U.S. citizens.

A Multi-Billion Dollar Corporation Which Pays Its Crew Members Peanuts 

Royal Caribbean crew members who toil behind the scenes, like galley cleaners, earn around $550 while working 360 hours a month - that's about $1.50 an hour.  Yes, that's right - $1.50 an hour.  Royal Caribbean has a net worth of around $15 billion dollars, but pays its hardest working crew members $1.50 an hour. 

Royal Caribbean waiters, bartenders, and cabin attendants earn a salary of only $50 a month. That's $1.67 a day. The cruise line depends on its passengers to tip the crew members so that they can make a living.    

Royal Caribbean invests virtually nothing into its crew members by way of medical treatment or employment benefits.  It is always looking for ways to save money at the expense of its crew.  Royal Caribbean is struggling to finance its + $1,500,000,000 (yes that's 1.5 $billion) cruise ship, Oasis of the Seas.  Its inaugural cruise is in just two weeks but it cannot even sell enough tickets to make its first voyage profitable.  And Royal Caribbean is sweating bullets figuring out how it will finance the even more expensive cruise ship Allure of the Seas, which will be arriving next year.  

So how does Royal Caribbean plan to pay for its two + $3,000,000,000 "Monsters of the Seas?"

Lets-Screw-The-Crew-Members-First

Royal Caribbean started pinching pennies with its crew members when it realized that the economy was tanking.  Its stock fell from $45 a share to under $6 a share, and it became obvious that it could not meet its financial obligations for its new mega cruise ships it ordered several years earlier.  Long before Royal Caribbean turned its back on its most loyal passengers - its Diamond and Diamond Plus passengers - the cruise line targeted its crew members to try and suck money back into its business.

As I mentioned in a prior article "Cruise Ship Medical Care - Royal Caribbean Gives Their Crew Members the Royal Shaft,' Royal Caribbean has been giving the screws to its foreign crew members, particularly the men and women from the Caribbean islands. The cruise line slashed Crew Member Medical Treatmentthe daily amount it pays to its sick or injured crew members from $25 a day to only $12 a day.  Obviously, no one in the world can eat and pay rent and other living expenses - which is the cruise line's legal obligation - on a pittance of only $12 a day.  But this is what Royal Caribbean is doing, scrimping on every penny, to try and finance its new cruise ships. 

Another tactic Royal Caribbean used to save money was to adopt a strict policy of keeping its crew members out of the U.S. whenever they are injured or become sick.  Under the General Maritime Law, cruise lines like Royal Caribbean are obligated to provide prompt and adequate medical treatment to their ill crew members.  This is called the doctrine of "maintenance and cure," the oldest legal doctrine in the U.S. 

Royal Caribbean is based here in Miami, which is a good place to manage its crew members' medical needs.  But the cruise line adopted a policy of keeping the ship employees out of the U.S.  Royal Caribbean is the poster child of corporate malfeasance when it comes to abandoning its sick crew members in third world countries around the world.      

"Ms. Jones" - Royal Caribbean Sees What It Can Get Away With        

We have a crew member client, lets call her "Ms. Jones."  She is from Jamaica.  She is a twenty-five year old, hard working woman who, like many young people from Jamaica, sought a career and better life working on a cruise ship.  In April of this year she felt sick and went to the ship doctor on Royal Caribbean's Jewel of the Seas while the ship was in Europe.  The ship doctor did not take Ms. Jones seriously.  She continued to work.  April turned to May and May turned into June.  Finally she was referred from the cruise ships to a doctor ashore who eventually mis-diagnosed her condition as a neurological condition.    

Royal Caribbean - Crew Member Medical Care When medical conditions cannot be managed on the cruise ships, Royal Caribbean sends its ill crew members to, of all places, the Dominican Republic for treatment.  Why?  It's cheap.  No other reason.  To save money.  The Dominican Republic is an impoverished country, next to Haiti. It is certainly one of the last places you would think of for state-of-the-art medical treatment.  

Dumped in the Dominican Republic

The odds were stacked against Ms. Jones when she arrived in the capital, Santo Domingo. But the good news, initially, is that the doctors finally ordered blood tests and diagnosed that Ms. Smith did not have an orthopedic problem.

She had leukemia. 

This is not a good diagnosis and the diagnosis had been unreasonably delayed.  But the doctors at least had finally figured out what was ailing Ms. Jones.  They had a plan as of early July.  The doctors notified Royal Caribbean and requested permission to start Ms. Jones on the preferred drug for this type of leukemia, "Gleevac," and to consider her for bone marrow transplantation.

Neglected In Jamaica

So what did Royal Caribbean do?  Did they fly her quickly to Miami which has excellent board certified oncologists?  No. They sent Ms. Jones back to her village in Jamaica, a location which makes Santo Domingo look like a thriving metropolis. Royal Caribbean provided no medicine to treat her leukemia and no plans for bone marrow transplantation.  They did this to save money.  Ms. Jones found herself in Jamaica in a weakened and immunosuppressed condition with a malignancy.  Yet no "Gleevac."  No money.  No "sick" wages.    

Ms. Jones languished in Jamaica.  July turned into August.  And then August turned into Leukemia - Crew Member Medical TreatmentSeptember. No Gleevac.  No bone marrow transplantation.  No living expenses.  Her calls and emails to Royal Caribbean begging for assistance were ignored.    

Ms. Jones contacted us.  We immediately notified Royal Caribbean and demanded that Ms. Jones receive her Gleevac, her living expenses, and wages.  We insisted that she sent to Miami for evaluation.  In response, Royal Caribbean called our client directly, behind our back. We have seen Royal Caribbean do this before. They were caught, and they began scrambling. 

Royal Caribbean then wrote to us, claiming that Ms. Jones had received her medicine.  This was a big lie.  We pressed the issue and Royal Caribbean instructed us not to contact its "medical department."  We were left to deal with a low level "claims adjuster" whose only job is to deny claims -  like the insolent claims representative for the "Great Benefit" insurance company in John Grisham's Rainmaker who writes denial letter after denial letter to the mother of a child dying of leukemia. 

Crew Member Medical Treatment - Cancer We quickly by-passed the claims handler and wrote to and called the lawyers at the cruise line.  They informed us that because a lawsuit had not been filed, they would not talk with us.  So within one hour, I prepared a lawsuit and had a process server run over to the port to serve their General Counsel.  Still, they refused to discuss the situation. They continued to stall, lie and obfuscate.

Not a Single Gleevac Pill in the Entire Country

Finally, the truth became evident - not only had they failed to provide Ms. Jones with the life saving "Gleevac" but there was no such medicine in the entire country of Jamaica.  Finally, Royal Caribbean arranged for the medicine to be flown to Jamaica - over 5 months after Ms. Jones first went to the Royal Caribbean ship doctor.

Like most cancers, leukemia left untreated can advance to the "blast" stage, where the prognosis is not good.  And the chances of death increase exponentially. 

As of this late date, Ms. Jones remains in Jamaica.  She is still taking her Gleevac, as long as it Royal Caribbean Cruises - Worst Cruise lIne in the World lasts.  She is receiving only $12 a day to live on, always paid late. On Friday evening, Royal Caribbean finally agreed to permit Ms. Jones to come to the U.S. but it took her hiring a lawyer and filing a lawsuit first.  We are trying to obtain a visa for her from the U.S. Embassy so she can come to Miami to be properly evaluated and treated by board certified U.S. oncologists. 

Her life depends on it.

For anyone reading this article who like me has lost a loved one to cancer, you know that life is too precious to play games like this. Particularly by a $15 billion dollar corporation.  Life is far too precious for such arrogance. 

Royal Caribbean's Priorities - Profits Not People

Meanwhile the hype and fanfare surrounding the arrival of Royal Caribbean's billion dollar cruise ship Oasis of the Seas continue.  You can read what I think of this boondoggle and environmental disaster in "Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love.  There are lots of empty cabins which Royal Caribbean needs to fill for the Oasis of the Seas to make money. 

Titanic dreams occupy the minds of Royal Caribbean executives, CEO Richard Fain and President Adam Goldstein.  Their egos and the fate of Royal Caribbean are hopelessly intertwined with these floating monstrosities.  

They have never heard of Ms. Jones or other crew members like her, living on $12 a day, fighting to stay alive.

 

Photo Credits

Oasis of the Seas      DailyMail.co.uk  "Inside the world's biggest and most expensive ever cruise ship, the £810million Oasis of the Seas"

Photo of Royal Caribbean crew member, Mr. Doran McDonald    Jonathon Postal, Miami New Times 

Leukemia blood film    Euthman's Flickr Photostream

Existentialism and An Alaskan Voyage Aboard Princess Cruises' Sapphire Princess

I'll admit it.  David Foster Wallace's "A Supposedly Fun Thing I'll Never Do Again" is one of the funniest, albeit most cynical, books ever written about the cruise industry.  So when I read Benjamin Errett's recent article in Canada's National Post entitled "The Indignity of Weak Coffee - A Deeply Cynical Account of an Alaskan Cruise," I knew that I had found a kindred spirit.   

Mr. Errett spends a week aboard Princess' Sapphire Princess celebrating his Dad's 60th birthday. Realizing that he is not Princess' "target market" because he is 30 years too young and as many pounds too light, he creates his '10 Wonderful Things About An Alaskan Cruise."  A couple of highlights:

#3  "The portly fellow who walked into the gym with an olive-clogged martini in hand, surveyed the sweaty treadmillers and laughed aloud." 

#4  "Watching fellow passengers pile their plates high with rashes of congealed bacon." He warns "don't look at them.  Grab a banana and get out . . . "

#8  "Lax smuggling policies . . .  leading to the half-sad, half-funny sight of well-to-do Americans pouring Kahlua into empty 2-litre Pepsi bottles behind the port liquor store."

Some people like cruising. Others, like Mr. Errett, feel more like a "tourist herded into shops, sold piles of junk and ultimately having a Disney-like experience."

If Sartre is correct that "hell is other people," then a week aboard the Sapphire Princess sounds to me like a scene from "No Exit." 

 

Photo credit:

Photo of Sapphire Princess    Barbara Bagnell (via National Post)

Photo of Sartre's "No Exit"     Lungstruck's  Flickr photostream

Princess Cruises and its General Counsel, Mona Ehrenreich, Win First "Worst Cruise Line in the World" Award

When I started this blog, I announced that I would be awarding what I am calling the "Worst Cruise Line in the World" award. 

This is a special award, reserved only for the cruise line or cruise line executive which demonstrates the worst in corporate malfeasance towards cruise passenger safety and crew member rights.  The award, like MSNBC's "Worst Person in the World" award, goes to that cruise line or cruise person engaging in underhanded conduct. 

And the Winner Is  . . .

Without question, September's award goes to the Princess Cruises and its General Counsel, Mona Ehrenreich. 

Princess Cruises operates 17 cruise ships and is headquartered in Santa Clarita, California.  It also has a substantial base of operations here in South Florida. Like other cruise lines, it incorporated itself in a foreign country and its cruise ships fly foreign flags of convenience in order to avoid U.S. taxes, laws and regulations.

Ms. Ehrenreich joined Princess in 1993 after working at a law firm defending cruise ships. Ironically, she credits attending a college course in U.S. "constitutional law" as a motivating reason to become a lawyer.  One of her responsibilities is to oversee the company's interests when Princess crew members sexually assault passengers or other crew members.

The Love Boat

Princess Cruises was popularized by the television series "The Love Boat" which ran in the 1970's. The TV Love Boat theme is so interwoven with this cruise line that it marketed the slogan "it's more than a cruise - it's the Love Boat!" through the 1990s. Princess built on the "Love Boat" slogan with its current high powered marketing theme "Department of Romance" which caters to young couples with illusions of romantic getaways and honeymoon cruises.  

PR - Perception and Reality

The unique thing about cruise lines is that there is often a disconnect between the slick image created through advertisements and what really goes on behind the scenes.

Date rape drugs. Rape. Malpractice by the Princess ship doctor.  Destruction of evidence.  Lying.  Unauthorized release of confidential information of its employees. Princess Cruises has touched all of the bases. Let me start with just one example.

Crew Members and Cruise Crime Victims Have Privacy Rights

I have represented over 60 women and children who have been sexually assaulted on cruise ships. Not a pretty topic.  Many of our clients have appeared before our U.S. Congress at hearings on cruise ship crime.  This is something the cruise lines like to keep secret.  Not good for ticket sales.

One of our cases involved a young woman from Mexico who had been sexually harassed while working on a cruise ship operated by a Miami based company.  While investigating the case, I learned that my client previously worked for Princess Cruises.  I sent an email to Princess Cruises' General Counsel, Mona Ehrenreich. I explained that I was pursuing a case against a cruise line here in Miami and needed to obtain my client's personnel and medical records from Princess. 

Records of this type are confidential and cannot be released without a signed and notarized authorization or a lawfully issued and served subpoena. California, where Princess is headquartered, has the strongest constitutional privacy rights in the U. S.  Ms. Ehrenreich obviously knows this after living in California her whole life, and being a student of "constitutional law."  

I requested that Ms. Ehrenreich  provide me with the particular type of authorization Princess required to release these confidential records.  My client would execute the authorization and, in turn, I could obtain the records.  I wanted to be certain that I was in full compliance with the Federal and State laws and regulations which govern records of this type.

Double Crossed

Ms. Ehrenreich quickly emailed me back and - to my surprise - claimed that there were no records reflecting that my client ever worked for Princess.  I knew this was not true, but I gave her the benefit of the doubt. I double checked the spelling of my client's name and I also sent her my client's Princess crew member identification number!  This would easily permit the records to be identified and retrieved. 

Ms. Ehrenreich then refused to respond to my requests. 

I continued on with the case against the cruise line in Miami. But it soon became apparent by the type of questions asked by the defense lawyer that his law firm had somehow obtained my client's confidential records from Princess in California. How could this be possible? Princess absolutely needed a signed and notarized authorization. To release medical records, the cruise line needed a HIPAA compliant release. Or Princess needed to be served with a subpoena.  But the cruise line never obtained an authorization nor received a subpoena.    

The Truth Comes Out

I asked the cruise line defense lawyer if Princess secretly sent him the records.  He refused to respond.  I served him with requests for my own client's records from Princess and any emails or letters from Princess.  He objected.  I pressed the issue further and threatened a Court hearing and sanctions.  He caved in, admitting that Princess surreptitiously sent him the records behind my back. 

I subsequently obtained evidence that when Ms. Ehrenreich received my email and told me that my client never worked at Princess, she sent an email to the defense lawyers in Miami and began communicating with them about my client. Then Princess sent all of my client's records to these lawyers, without a signed authorization or receipt of a subpoena!              

A Cruise Line Without A Moral Rudder

If the top lawyer for a large corporation will flaunt ethical rules and Federal and State privacy rights, what does that say about the culture of that corporation?  Who will protect the rights of cruise line employees, particularly crew members from foreign countries who can be easily exploited?  Who will enforce a code of honesty and ethics?    

Things are not as they seem on the Love Boat.  Cruise lines like this develop an arrogance over the years.  They don't pay U. S. taxes.  They abuse their foreign crew members. They usually get away with things. 

Duplicity and a lack of transparency characterize  Princess Cruises.  What can be expected from a cruise line whose General Counsel acts like this?

You will hear about this cruise line and Ms. Ehrenreich in the future, no doubt. 

This month's award was won in a landslide.  Princess Cruises and its General Counsel, Mona Ehrenreich, have more than earned their place as the first recipients of the "Worst Cruise Line in the World" award.     

 

Photo credits:

Worst Person Logo MSNBC, Countdown with Keith Olbermann

Photo of Star Princess Cruise Ship   Jim Walker, Seattle WA July 4, 2009

Cruise Ship Medical Care - Royal Caribbean Gives Their Crew Members the Royal Shaft

In 2004, The Miami New Times interviewed me as part of an investigation into how cruise lines treat their crew members once they become ill or injured. The article was entitled "Screwed If By Sea - Cruise Lines Throw Workers Overboard When It Comes to Providing Urgent Medical Care."

The article focused on the two largest cruise lines, Carnival and Royal Caribbean. Around 75% of U.S. passengers sail on cruise ships owned or operated by these giants. Virtually all crew members are non - U.S. employees, from countries like Jamaica, Trinidad, or Honduras where medical care is either non-existent or spotty at best.  

Maintenance and Cure - the Oldest Legal Doctrine in the United States

Cruise lines are legally obligated to provide prompt and adequate medical treatment to their crew members whenever they become ill or injured on the cruise ships. The doctrine is called "maintenance and cure," and has existed in the U.S. for almost 200 years. It is one of the few absolute legal doctrines in the world. Traced back to the Medieval Sea Codes, the doctrine evolved over the centuries out of a concern that hard working crew members should not be abandoned in distant ports. Shipowners are required to provide medical treatment and sustenance so that the crew members will recover from their illnesses. In a nutshell, the maintenance and cure doctrine requires the cruise lines to treat crew members as if they were their own children.

Neglectful Parents in 2004

The "Screwed If By Sea" article revealed that Carnival and Royal Caribbean were very neglectful parents.

The article hit the cruise industry like a bomb. The public learned that the cruise lines were acting outrageously. The New Times revealed that Royal Caribbean kept a seriously burned crew member in his cabin with nothing but Ibuprofen, and then tried to ship him back to the Caribbean from Alaska with no arrangements for medical care. In another case, Royal Caribbean sent a crew member with cancer home to die with no medical treatment. Although the cruise lines were based here in Miami and their cruise ships regularly called on ports in Florida where appropriate medical care is readily available, the companies schemed to send the ship employees to the far corners of the earth where the crew members would languish and their medical conditions would undoubtedly worsen.

How Are Carnival and Royal Caribbean Behaving Today?

The article was published in 2004, five years ago. How are these companies treating their crew members today?

Carnival is doing better. Although some maritime lawyers may disagree, I have found that Carnival is making an effort to more or less provide appropriate care to their sick crew members. For example, we represent a crew member from India who suffered a serious knee injury. He developed osteomyelitis. Once we became involved, Carnival authorized and paid for treatment at the Mayo Clinic where the crew member received outstanding medical care by a team of orthopedic and infectious disease specialists. Carnival efficiently arranged for transportation, food and living accommodations. Our client improved. Carnival did what it was legally required to do. Our client benefited.  A win-win situation.

Royal Caribbean, on the other hand, has gotten worse. In 2004, Royal Caribbean paid $25 a day toward the living expenses of its crew members - a figure which could provide a meager sustenance for some but not all employees. But now, Royal Caribbean provides only $12 a day. No one in the world can eat, cover their rent and utilities, and pay for transportation on such a pittance. Royal Caribbean knows it, but does not care.

Royal Caribbean has also adopted a strict keep-them-out-of-the-U.S. policy. The company saves money by sending its employee to places like Nicaragua and St. Vincent. But these places lack basic medical facilities and basic medicines. The crew member’s heath and life are compromised in the process.

A Royal Money Game

Unlike Carnival, Royal Caribbean is saddled with huge debts. It is struggling financially to bring the $1,000,000,000 Oasis of the Seas, an unnecessary extravagance, into service.  But it is nickeling its crew members, literally, to death. We lost one client to cancer because Royal Caribbean refused to schedule a follow up appointment over the course of five months. Royal Caribbean is neglecting other crew members with serious medical problems, like debilitating neurological injuries and leukemia.

Royal Caribbean is one cruise line which continues to demonstrate that it cares more about money than its crew members.

 

Photo credits

Photo of cruise ship and Royal Caribbean crew member, Mr. Doran McDonald - Jonathon Postal, Miami New Times      

Cruise Inc. - Big Money On the High Seas - CNBC      

Voting for "Worst Cruise Line in the World" Award Ends Soon!

Earlier this month, I announced that I will be awarding the "Worst Cruise Line in the World" award to the cruise line demonstrating the worst in gross negligence and indifference towards passenger and crew member health and safety. This will be a monthly award. 

Over the past month, we have received many e-mails nominating a variety of cruise lines and a couple of cruise line tycoons. Mostly passengers have emailed us with a variety of stories, many are just plain sad.  Some of the stories demonstrate such callousness by the cruise lines that your blood will boil.

A few crew members contacted us  Without except they were afraid to reveal their real names in fear of retaliation.

A couple of environmental groups contacted us as well.

So far two cruise lines are vying neck to neck for the award.  After 26 years of being a maritime lawyer I thought that I had seen it all. These two companies have treated their crew members like garbage. At this point, I don't know who is most deserving of the first month's award. 

The voting for this month ends on Wednesday, September 30, 2009 at 5:00 p.m. EST. I will be announcing the winner, er loser, in October.

Feel free to tweet your nominee to me at my Twitter page @CruiseLaw

 

Photo credit:

Cruise Ship Tycoon         Activisim

Carnival Announces Quarterly Profits of $1,100,000,000 - But Pushes Lawsuit Against Alaska Over $50 Tax

Today Carnival issued a press release which reported profits of $1,100,000,000 for the third quarter ending August 31, 2009. The cruise line collected revenues from passengers of over $4,000,000,000 in the last three months.

This announcement of Carnival's over-a-billion-dollars-in-profits comes two days after the Carnival dominated "Alaska" Cruise Association filed a lawsuit against Alaska over the $50-a-passenger tax.

Four days ago, the environmental group "Friends of the Earth" gave Carnival a "D-" on the cruise line environmental scorecard.

What a week for Carnival!  A failing pollution grade, over $1,000,000,000 in quarterly profits, and a lawsuit initiated in Alaska over a $50 tax.

What is wrong with this picture?      

 

 

CruiseLaw Announces "Worst Cruise Line in the World" Award

Over the course of 26 years practicing maritime law, I have seen some remarkably bad conduct by cruise lines. Covering up crimes, abandoning injured passengers in foreign ports, or quickly concluding that "missing passengers" committed "suicide" are just a few examples. I have kept a list of what I consider the most outrageous moments in cruise line history. The lying and scheming I have witnessed over the years is pretty impressive.

Much of the trouble lies with the foundation of the cruise industry.  All of the cruise lines incorporate their businesses in foreign countries, like Liberia - a lawless and unstable African country where a civil war rages every few years and the rebels take their AK-47's to the streets. They also register their vessels in places like the Bahamas or Panama where the "regulatory" authorities are more than willing to look the other way as long as the cruise lines fill their coffers with U.S. dollars. The cruise line mentality of avoiding U.S. taxes, U.S labor and wage laws, and U.S. safety regulations often leads to reckless and inexcusable behavior.

I have always thought that some cruise line shenanigans were so outrageous that they should earn a trophy.

One evening while watching MSNBC TV personality Keith Olbermann announce the "Worst Person in the World," an idea popped into my head. Why not recognize the cruise line demonstrating the worst in gross negligence and indifference towards passenger and crew member health and safety?

So with apologies to Mr. Olbermann and the MSNBC show "Countdown," CruiseLaw announces the "Worst Cruise Line in the World" award. There are 24 cruise lines who are members of the Cruise Line International Association. Several companies in this group are consistently strong contenders for the award. I will include some of the smaller lines who have done some terrible things as well.

The award is not limited just to the cruise lines, but will include cruise trade groups, cruise executives, cruise communities, and other individuals in the cruise industry. We will consider nominations from passengers, crew members and the general public. If you suffered a bad experience on a cruise ship which deserves special mention, send us your cruise line nominee. We will announce the winner once a month. 

Hopefully, some months we won't have a reason to award anyone.