Silver Shadow Sanitation Scandal: Silversea Cruises Finally Speaks, But is It the Truth?

The cover up is always worse than the crime, the saying goes.

When we first contacted SilverSea Cruises earlier this month, we asked the cruise line for an explanation regarding the Silver Shadow's failed CDC sanitation inspection. This was before the CDC report was issued and before the CNN story aired. We specifically asked for a comment about the tactic of hiding food and pot & pans in the crew quarters, which we learned from a number of different Silversea crew members.

We received no response, of course, just like crew members who had directly notified senior Silversea management ashore of the unsanitary ship practices long before contacting the CDC in frustration.    

Silversea's first public response was rather tepid, indicating only that that the cruise line was Silver Shadow - Silver Shadow CDC"disappointed" in the failed score. But Silversea offered neither an apology nor an explanation regarding who ordered the food and galley equipment to be hidden in the cabins or what steps it took in respond to the serious violations of the USPH standards and the public's trust. 

It was not until CNN aired a special program about the mess aboard the Silver Shadow (watch video here), did Silversea finally release more detailed statements on its Facebook page about what happened.  

Are these statements truthful? Was this really just an isolated event, or part of an ongoing systemic scheme to trick the USPH inspectors?   

Let's consider a couple of Silversea's claims:

The cruise lines says:

"Silversea Cruises has fully investigated this matter and the accusations of a previous crew member."

Is the public to believe that only one single former crew made the accusation which resulted in the verification by the CDC that food and galley equipment from fifteen trolleys were hidden in several cabins shared by 10 crew members?

Before we first broke the story two weeks ago, we had communicated with several crew members who informed us that the "hide & seek' games were widespread, not only on the Silver Shadow but other Silversea cruise ships as well. Some crew members showed us emails sent to the upper management complaining abut the situation long before the CDC inspection. After the CNN took the story to an international audience, additional crew members contacted us and verified the complaints. And remember, the Silversea crew member interviewed by CNN is not one of the crew members who first contacted us or reported the disgusting circumstances to the CDC in the first place.    

The cruise line also says: 

"The unannounced inspection on June 17 occurred at the end of the breakfast period where pots, pans and utensils were on working stations and items to return to the galleys were on Shilver Shadow Cruise Ship CDCtrolleys as were stores from the fridges ready for use. It is clear that when the galley staff heard that inspectors were on board, instead of continuing their work in the understanding that they were in the middle of a meal service, they tried to quickly remove all trolleys and any items not in the fridges and place them in cabins out of the way."

This is an absolutely fantastic claim. Silversea blames the galley cooks for deciding to hide the food without any instructions from their supervisors?  We know this to be untrue based upon what both low level crew members and managers tell us.

Silversea's tactic of throwing the lowest level ship employee under the bus reveals that instead of being transparent, the cruise line chose to bamboozle the public.  Isn't this exactly what got Slversea in trouble in the first place?

One other thing to keep in mind is that the photographs which CNN aired (and which are on our Facebook page) were taken by several different Silversea crew members on various occasions in 2012 and early 2013. They are not photos of the failed inspection in June 2013.  

After the crew members sent the photos to the CDC this year, a CDC epidemiologist thanked the crew members and wrote:

"The pictures and information you provided were very accurate and reflected what was seen and experienced by the inspectors yesterday on the ship . . ."    

If photographs taken in 2012 accurately reflect what the CDC inspectors discovered 6 to 12 months later, the unsanitary practices clearly date back at least a year.

Silversea wants you to believe that just a few panicked cooks took it on themselves to push fifteen large trolleys out of the galley, through the hallways, down the elevator, and hid food under bunk beds in the bowels of the ship without any order to so so. Do you believe that this was just a secret, spontaneous, isolated event?

Other crew members obviously witnessed this circus parade of food and cutlery and pots & pans clanking on trolleys which rumbled through the hallways.  And security officers and guards could not help but to observe this Silversea Cruises Silver Shadow CDCspectacle which was captured on closed circuit television cameras throughout the ship. This was no aberration; this was business as usual.   

I just returned from Washington D.C. where I attended the eighth Congressional hearing about the cruise industry since 2005. This hearing was called for by Senator Rockefeller who has studied the industry and judged it not to be trustworthy of cruise passenger safety.  

For the first seven hearings, I watched and listened to the cruise lines executives say that crime is rare and the lines transparently report all crimes committed against passengers. But Senator Rockefeller is no fool. He issued a report at this latest hearing which revealed that only 3% of crimes on cruise ships are reported to the public. 97% of cruise ship crimes are hidden. 

Hiding food and galley items in crew member cabins may seem unbelievable to the American public, but as many crew members may tell you, it's a part of "ship life."  And lying when caught is another part of a cruise line culture which has never been broken.    

 

Photo Credit:

Top - Wikimedia / Petey21

Middle and bottom - Silversea crew members 

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Comments (7) Read through and enter the discussion with the form at the end
BDG - July 27, 2013 10:01 PM

Can you provide some on the emails you received that showed crew members had contacted Silversea Management
about this problem.

Jim Walker - July 27, 2013 10:24 PM

Yes, we have emails, photos, access to videos, and eye witnesses who will prove that this was not an isolated incident.

Michael Bauman - July 28, 2013 1:31 AM

No Silversea for me. Thanks for your diligence, Jim.

BDG - July 28, 2013 3:18 AM

Mr.Walker,
When will you release the emails, videos etc. on your website?
Thanks.

didier rillof - July 28, 2013 5:22 AM

This is happening on ever cruiseline , it is normal practise.

Masdmd - July 28, 2013 8:49 PM

Mr. Walker,
My family has an upcoming cruise scheduled on this ship. It has been paid in full through a travel agent prior to this report being released. What recourse do we have? Any recommendations on how to handle Silver Sea? Thank you

Tim Copeland - July 31, 2013 8:41 AM

I worked on all six Seabourn ships over a 6 year period. The hiding of unsafe food and equipment happens in the Galley crew cabins, the bar teams, the waiters... It is a wide spread and internally accepted practice. It used to be called the 'igloo run' when I was a bar waiter. You'd get two guys to run a large Eskimo, igloo, cool box, around all he bars for each bartender to dump their contraband in. That then got taken to the Crew cabins and hidden from the inspectors. This practice was in place when one of the Seabourn ships scored 99pts, proving the CDC inspectors couldn't find a hooker in a whorehouse. If they wise up and start inspecting Crew cabins (which they have the authority to do but never have done) the Crew will find other places to hide their contraband. Steak a la bilge, anyone?

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