WABC New York TV reports on a story tonight which may explain why many cruise lines have a major problem with their reputation.
The story involves a grandmother, whose home was destroyed last year after being submerged under four feet of the surging Superstorm Sandy, who had booked a cruise aboard the Norwegian Jewel for her family and grand kids at the cost of over $4,000.
Joanne Keating was set to sail on November 4th, just days after the storm. She was left with nothing after the storm ravaged her home. Her home and life savings were all gone.
Ms. Keating appealed to Norwegian Cruise Line (NCL) for help. She even wrote the CEO Kevin Sheehan (right) asking to refund the cruise or reschedule it, but the cruise line and its CEO wouldn't make an exception. Absolutely no refund or rescheduling.
The pitiful thing is that Ms. Keating and her daughter make a living driving special needs kids to school. This trip was going to be her first vacation ever, in 70 years! But NCL could care less. It refused to help the family and took their money.
The news station says that NCL acted cruelly and when approached about the terrible situation, erected a "stone wall of silence."
Its not the first time that NCL has acted so selfishly.
Read And The Cruise Industry Wonders Why It Has An Image Problem if you want to know about some really bad customer abuse by the people at NCL.
The local news station in New York was resourceful and asked another cruise line to help the stricken family out. Royal Caribbean, of all cruise lines, offered the family a free cruise. Watch the video below.
Photo Credit: prhub.com